How to Develop Superstar Staff, Discover Their Secrets, and Keep Them Happy
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How to Develop Superstar Staff, Discover Their Secrets, and Keep Them Happy
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Staff has gotten so expensive. It's so expensive to keep good team members that any successful dentist knows it is the #1 item on the P&L by far these days.
And yet, it's so important to keep those key players.
The success or failure of a dental practice is overwhelmingly dependent on its staff, who function as the critical intermediary between the doctor and the patient.
A significant portion of patients place more trust in the opinions and expertise of the staff than in those of the doctor.
To achieve peak performance, doctors must understand the unique motivations, perspectives, and "secrets" of their staff members.
Uncovering these underlying factors is essential for breaking down barriers to productivity, resolving internal conflicts, and fully implementing the practice's vision.