How to Delight Customers & Find Your North Star
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How to Delight Customers & Find Your North Star
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Vince Hannant went from IT project director to board-level operator to running his own leadership consultancy. In this episode, he shares the hard-won lessons from 30+ years in operations—including taking a telecoms startup from zero to IPO, spending 9 years in leadership development, and now helping aspiring directors navigate the toughest transitions in their careers.
We discuss why your North Star isn't your product, how to assess second and third-order consequences before making big moves, why face-to-face networking outperforms cold outreach, and the one principle that creates compounding competitive advantage: delight your customer, don't just satisfy them.
If you're a founder struggling with operational rigor, a leader trying to communicate with board-level brevity, or anyone looking to build genuine partnerships instead of transactional relationships—this conversation is packed with actionable insights.