How to Avoid Scope Creep by Building Trust
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How to Avoid Scope Creep by Building Trust
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Most scope creep advice focuses on contracts and change orders. Jake Lewon says the real defense starts earlier than that, in the relationship you build before a problem ever shows up.
Jake, VP of Construction for the Middlesex Corporation, and Jeremy talk about why Jake pushes for weekly face-to-face meetings with owners instead of letting them slide to monthly, why he frames every project as a shared-goal partnership rather than us-versus-them, and what happens once that trust erodes: a small disagreement over "100 feet of guardrail" can turn into guardrail at every endpoint on the job if nobody's paying attention. They also get into "issue stacking," why unresolved problems compound faster when they pile up together, why stripping personal pronouns out of formal project letters can lower the temperature on a dispute, and the informal, off-the-record check-ins Jake runs with his counterparts to catch friction before it becomes a real conflict.
Connect with Jake on LinkedIn https://www.linkedin.com/in/jake-lewon-56040031/ or through the Middlesex Corporation.