High-end renovations are won or lost long before the first hammer swings. Andrew LaMay reveals how he and his brother built LaMay Property Development by pairing luxury craftsmanship with a hospitality-first customer experience - and why that combination is helping them stand out in a stressed-out, trust-starved construction market.Andrew shares how a restaurant background shaped the way he runs a construction business, why most renovation pain comes from poor communication rather than the work itself, and how his team is using automation without losing the personal, concierge-level feel clients actually want. You’ll hear the thinking behind a business model built on service, reliability, and systems - not just skilled labor.

You’ll discover:

• Why Andrew believes the construction industry’s biggest weakness is service, not skill
• How he and his brother turned early side jobs and family projects into a luxury renovation company
• The balancing act between AI automation and high-touch human interaction
• Why estimating, training, and calendar management are the first places he wants to use automation
• How LaMay Property Development is thinking about growth without sacrificing quality or culture

Andrew also opens up about one of the industry’s biggest challenges: finding and training high-quality tradespeople at a time when experienced workers are retiring faster than new ones are entering the field. He explains why his company is investing in internal systems, trade education, and team development to scale without becoming just another contractor that disappears after the job is done.This conversation is especially valuable for contractors, real estate operators, service businesses, and entrepreneurs who want to build something durable in an industry where reputation is everything. If you care about customer experience, smart growth, and using AI to free people up for better work, this episode is packed with practical takeaways.Andrew is the co-founder of LaMay Property Development, a Pittsburgh-based company focused on high-end luxury renovations, construction operations, and client experience. He brings a rare blend of restaurant-style service thinking and hands-on construction expertise, along with a clear vision for building a brand that lasts.