AI may dominate the headlines, but successful technology investment isn't about chasing the latest trend. It's about choosing the right tools, implementing them effectively and ensuring your people, processes and governance keep pace.

In this episode of Summed Up podcast, we sat down with Paul Howard, Managing Director of PKF Infuse, and Blake Fine, Managing Director of Servtron Group, to explore how technology is shaping business performance, from the challenges of implementation to the opportunities created by emerging technologies and AI.

Timings

[00:00:00] Introductions and background

[00:02:13] The moment businesses realise they need better technology

[00:05:24] Choosing the right technology

[00:07:23] Beyond the AI hype

[00:10:58] Why technology projects fail

[00:14:54] Getting teams to embrace change

[00:17:41] Measuring return on investment and AI in business

[00:21:09] The future of technology and AI in business

[00:25:23] Closing reflections and key takeaways

Paul and Blake discuss the challenges that often come with implementing new systems, including securing employee buy-in, managing costs and maintaining strong governance, while cutting through some of the hype surrounding AI. Throughout, they offer practical insights on choosing the right solutions, avoiding common pitfalls and creating a technology strategy that delivers real value. Whether you're considering a new software investment or looking to make better use of the tools you already have, this conversation offers valuable advice for business leaders looking to grow with confidence.