How Spry Is Cutting Prior Auth Work by 80% with Minal Patel and Brijraj Bhuptani
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How Spry Is Cutting Prior Auth Work by 80% with Minal Patel and Brijraj Bhuptani
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Will sat down with Minal and Brijraj from Spry live at APTA CSM to talk about the part of the physical therapy industry most clinicians never see: the technology quietly reshaping how clinics run.
Brijraj was the CTO of Ola, the ride-share company often called the Uber of India, at its $6 billion peak. He left that world to build Spry because the same problem kept showing up: people need to move, and mobility gives them purpose. Minal treated patients for 15 years in outpatient ortho before she and her husband moved to Portugal. She wasn't looking for a new job. Spry found her on LinkedIn, and three years later she's the clinical voice inside a tech company, pushing back when the product team drifts too far from what actually happens on a clinic floor.
The conversation gets into the real tension of building healthcare technology: a founder who thinks in outcomes and a clinician who thinks in patients, and what happens when those two things pull in different directions. They talk through Spry's insurance verification engine (95% accurate, down to the NPI level), the AI agent that now handles prior authorization and removes 80% of the manual work behind it, and why EMRs were never supposed to become billing tools in the first place.
In this episode:
- Why Brijraj left a $6 billion ride-share company to build an EMR for physical therapists
- The difference between "work" and "toil," and why toil is what's driving burnout in PT
- How Spry's insurance verification hits 95% accuracy at the NPI level
- Inside the AI agent that cuts prior authorization work by 80%
- Why most EMRs turned into billing tools when they were built for interoperability
- What's next for Spry: multi-specialty workflows, waitlist agents, and clinical decision support
Minal and Brijraj also get into what's next: a shared workflow for multi-specialty clinics where PT, OT, speech, and MD care actually talk to each other, an agent for canceling and waitlist management, and a clinical decision support tool built specifically for physical therapy.
Follow the Will Power Podcast for more conversations with the people building the future of physical therapy.
Connect with Spry: www.sprypt.com
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