Send us Fan Mail

Charisma is the quiet force that can make an average pitch land and a perfect pitch fall flat. Pete sits down with Arky Jones from Australia to unpack why some people seem to “read the room” instantly, how emotional intelligence shows up in tiny nonverbal cues, and what sales leaders can do to coach those skills without turning their teams into robots. If you’ve ever watched a rep with less product knowledge outperform the expert, this conversation puts language and structure around what you’re seeing.

We go deep on self-awareness as a skill you can build, not a trait you’re born with. Arky shares his 1% principle for steady improvement, the control versus no-control filter that reduces stress, and the idea that personality is a mirror, not a box. That difference matters in real workplaces: personality assessments can help hiring, training, and communication, but only if they stay a tool rather than a label that steals agency. We also talk about when to retake a personality test during periods of change, and how tracking patterns over time can make leadership development more intentional.

The second half gets practical with behavior change: neuroplasticity, manual overrides when old defaults creep in, and a grounded take on stoicism as a toolbox option for managing pressure. Arky explains blind spots as outdated protection, plus one of the most damaging workplace patterns, holding others to standards you won’t hold yourself to. If you want better rent-to-own sales training, stronger team communication, and a clearer way to coach people as individuals, you’ll take a lot from this one.

Subscribe, share this with a manager or rep who cares about growth, and leave a review with the biggest blind spot you’re working on right now.

Support the show

Join The RTO Newsletter: https://bit.ly/RTOPODnewsletter

Subscribe on Apple: https://apple.co/4wpbUqF

Subscribe on Spotify: https://bit.ly/RTOPODspotify

Learn More About Sponsorship: https://bit.ly/RTOPODsponsor