How Do You Build a Business Clients Won't Leave — Even in Your Hardest Season?
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How Do You Build a Business Clients Won't Leave — Even in Your Hardest Season?
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Free Retention Made Simple Workbook https://retentionmadesimple.com/workbook
Some of the strongest retention lessons come from the hardest seasons. In this episode, SAM sits down with Catherine Bass, a tax professional with 25+ years of experience who now also coaches widows through grief and the financial decisions that come with it. Catherine shares how the relationships she'd built with her clients carried her through the loss of her husband, why she runs her whole practice month-to-month with no contracts, and what it really means to treat clients like people you love. Warm, honest, and full of simple, low-cost ways to show up for the people who keep your business alive.
Connect with Catherine Bass: https://www.basstaxservice.com/
✅ Client Retention Strategy: How to Keep Clients Longer 👇
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