Who speaks for residents, and who has the power to change things?

Ben is joined by Suz Muna, Secretary of the Social Housing Action Campaign, for a frank conversation about resident representation, housing accountability and the campaign for a National Housing Union.

We discuss why consultation does not necessarily give residents power, how trade unions could help build an independent collective voice, and why housing problems follow people into their working lives.

The conversation also covers GreenSquareAccord’s regulatory downgrade, property sales, concerns about residents’ personal data, and the gap between corporate promises and people’s experiences at home. We finish by discussing why evidence matters when bringing residents’ stories into the public eye.

Recorded on 21 October 2026. Discussion reflects the information and views expressed at the time.

Find out about the National Housing Union campaign and download the blueprint
SHAC’s National Housing Union campaign

Trade union members can use the briefing and template email mentioned in the episode
Download SHAC’s trade union member template email

Read our subsequent reporting
GreenSquareAccord — The Ruth Cooke Years

Explore our housing provider directory
Housing Sector Directory

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