Sometimes the smallest moments carry the greatest weight.

Geoffrey sits down with nurse, clinician experience innovator, and Joy Metrics Chief Clinical and Innovation Officer Andrea Coyle to explore what happens when purpose, burnout, hope, and human connection collide.

Andrea shares how real-time workforce insights can help healthcare leaders recognize burnout before it becomes a resignation, why employee experience and patient experience belong in the same conversation, and how the right metrics can help leaders take meaningful action. But the conversation goes far beyond data. ❤️

Through Andrea's powerful story of family loss, adversity, and her son's realization that sometimes leaders need their teams more than their teams need them, Geoffrey and Andrea uncover one of leadership's most human truths: when your own hope runs low, sometimes you have to borrow it from the people around you. This is a conversation about perseverance, purpose, presence, and creating workplaces where people feel seen, supported, and inspired.

Additional Resources:

Connect with Andrea on LinkedIn: https://www.linkedin.com/in/andrea-coyle-dnp-mha-ne-bc-83ba1736/

Learn more at https://www.joymetrics.com/

Connect with Geoffrey on LinkedIn: https://www.linkedin.com/in/geoffreypsmith/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network

Learn more about PeopleForward Network: https://peopleforwardnetwork.com

Key Takeaways:

• Burnout requires real-time action, not annual measurement.
• Small human moments can create lasting impact.
• Employee experience directly shapes patient experience.
• Strong teams give people hope during adversity.
• People-first leadership turns workforce data into meaningful action.