『Hollard fined $2M over delays that left family in uninhabitable home』のカバーアート

Hollard fined $2M over delays that left family in uninhabitable home

Hollard fined $2M over delays that left family in uninhabitable home

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This piece is freely available to read. Become a paid subscriber today and help keep Mencari News financially afloat so that we can continue to pay our writers for their insight and expertise.The Federal Court has ordered insurer Hollard to pay a $2 million penalty after it admitted serious failings in handling a home insurance claim from a regional Victorian family. ASIC said Hollard breached its duty of utmost good faith after a storm damaged the family’s roof in October 2021. The insurer accepted the claim, then took 15 months to reverse course and reject it. In that time the home became so affected by moisture, mould and decay that it was ultimately deemed a total loss. ASIC Chair Sarah Court said it is the first civil penalty ordered against an insurer for breaching that duty.Hollard admitted a recommended engineering assessment did not happen until August 2022, and that it made no final decision until April 2023. The family was offered $1,000 as a goodwill payment in late 2022 and complained to the Australian Financial Complaints Authority in April 2023. Hollard eventually paid $1.55 million, more than three years after the claim was lodged. Justice Button said the family was “given the runaround” while their home deteriorated.Follow us across all major podcasting platforms and social media channels for updates that matter. Your support keeps independent journalism alive!For more in-depth coverage on these stories and other news affecting Australia and the world, subscribe to readmencari.com. Support our independent journalism by listening to our podcasts on all major platforms and considering a subscription to help us continue delivering fearless reporting free from financial and political influence.Got a News Tip?Contact our editor via Proton Mail encrypted, X Direct Message, LinkedIn, or email. You can securely message him on Signal by using his username, Miko Santos.The Mencari readers receive journalism free of financial and political influence.We set our own news agenda, which is always based on facts rather than billionaire ownership or political pressure.Despite the financial challenges that our industry faces, we have decided to keep our reporting open to the public because we believe that everyone has the right to know the truth about the events that shape their world.Thanks to the unwavering support of our readers, we’re able to keep the news flowing freely. If you’re able, please join us in supporting Mencari.Join over 1000 readers. Sign up here.We’d love it if you could share the email with your friends! Just (copy the URL here. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit theregisterau.substack.com/subscribe
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