Why are great candidates getting overlooked—and what can hiring managers do differently?

In this episode of The GrowthPro Edge, Denise Killian talks with Amber Lambert of Betson about the frustrations on both sides of the hiring process. They explore why businesses may be looking for candidates in the wrong places, how AI and credentials can create barriers, and why personality, potential, flexibility, and cultural fit may matter more than what's on paper.

Amber brings experience as both a former family entertainment center owner and a leader within the industry. She explains why hiring managers should look beyond the résumé, avoid judging candidates too quickly, and create interview experiences that reveal how someone communicates, interacts, and responds in real situations.

The conversation also examines how automated hiring systems may screen out qualified candidates simply because they did not use the right keywords. Denise and Amber discuss the importance of identifying what a position truly requires and separating skills that must already be present from those that can be taught through a strong training program.

What You'll Learn

• Why great candidates may be getting overlooked in today's hiring process
• How to hire for personality, potential, and aptitude—not just credentials
• Why getting to know candidates before judging them can lead to better hires
• How AI screening tools may prevent qualified candidates from being seen
• Why audition-style and group interviews can reveal more than a résumé
• How pay, flexibility, happiness, and culture influence a candidate's decision
• Why employers should evaluate whether a degree is truly necessary for the job

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