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  • Authenticity and impact shape how these HR leaders define success and leadership

    Authenticity and impact shape how these HR leaders define success and leadership
    2025/07/31
    This episode was recorded live at SHRM 2025 in San Diego. William Tincup sat down with D’Mar Phillips, Bill Chval, and Franz Schreiner. Each guest brought a unique lens to the idea of people leadership. They spoke with clarity. They answered without polish. They showed what real influence looks like inside a company. D'Mar explained why strong relationships matter more than surface-level connection. Bill revealed how motivation depends on knowing what others need before they ask. Franz shared how product success starts with diagnosing the right problem. They did not try to impress. They told stories. They reflected on turning points. They spoke about feedback that hurt but helped. They showed how leadership means staying grounded even when you want to retreat. They made it clear that legacy begins with how you show up every day. Timestamps 00:00 — Why they start with HR superpowers instead of job titles 01:10 — William explains how motivation fails without personalization 02:00 — “What did you hear?” creates clarity through reflection 03:10 — Franz explains the gap between customer asks and real problems 04:20 — Bill defines a people hero as someone who makes a difference 05:40 — Bill uses a kitchen whiteboard to reinforce what matters 06:30 — Franz explains why Bill leads the same way at home and work 07:40 — D'Mar reframes heroism as the courage to be authentic 08:30 — William embraces blunt honesty but checks for permission 09:20 — Franz explains how inspiration helped shape his leadership 11:00 — Franz reveals why transparency matters more than pretending 12:20 — A project failure at Uber taught Franz to lead with honesty 13:10 — Feedback without sugarcoating builds long-term trust 14:10 — Bill recalls when a stranger wanted to work for him 16:20 — D'Mar shares what Feeding America’s CEO taught him about feedback 17:50 — He explains why you should never leave just to escape something This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    19 分
  • Brock Arnold and Rita Kusi on defining people heroes and building purpose from hardship

    Brock Arnold and Rita Kusi on defining people heroes and building purpose from hardship
    2025/07/31
    Live from the isolved booth at SHRM in San Diego, William Tincup and Ryan Leary sit down with two guests who’ve never met—but leave with a shared outlook on HR leadership, family, and purpose. Brock Arnold and Rita Kusi bring two powerful, personal takes on what it means to be a “people hero”—and how life, work, and service intersect when you’re truly committed to others. Rita shares how she left her corporate job and moved back to Ghana to build an HR consultancy from the ground up. She talks about her passion for remote team development and the power of global inclusion. Brock opens up about the emotional impact of his son’s leukemia diagnosis and how it reshaped his values. That moment sparked the creation of Thrive Life Project, a nonprofit helping families facing trauma find peace and connection through healthy meals and hands-on activities. This one hits hard—and sticks with you. It’s about listening better, caring deeper, and remembering what really matters when the noise fades away. Timestamps 00:00 — Two strangers meet at the booth, but values connect fast 01:35 — What “people hero” really means in today’s workplace 02:26 — HR in a cape: Rita’s image of unsung heroes 03:29 — Brock breaks down empathy as action, not performance 04:08 — Giving without expectations becomes the core value 04:19 — Rita’s radical move to Ghana to give back through HR 05:18 — Brock’s world shifts with his son’s leukemia diagnosis 06:13 — The moment that led to founding Thrive Life Project 07:25 — What “barely surviving” looks like for families in crisis 09:07 — Why decision fatigue makes dinner feel impossible 10:07 — Bringing families together with meals and STEM—not screens 10:46 — Rita’s HR superpower: building remote teams across borders 12:19 — Why global synergy drives her passion for technology and people 12:33 — Brock’s superpower: empathetic listening that builds real trust 13:18 — Why culture doesn’t shift unless people feel understood 13:39 — Final reflections on timing, connection, and serving others when it matters most This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    14 分
  • Creating structure from chaos: Seychelle Padgett, Yanick Goens, and Jessica Michniacki on HR with heart

    Creating structure from chaos: Seychelle Padgett, Yanick Goens, and Jessica Michniacki on HR with heart
    2025/07/31
    This episode was recorded live at the isolved booth during SHRM 25 in San Diego. William Tincup sat down with Seychelle Hercules Padgett, Yanick Goens, and Jessica Michniacki. Each guest brought a different take on what it means to lead with empathy and courage in HR. Jessica explained how she helps clients through terminations. She does the hard work with calm and compassion. Yanick shared how he manages daily conflict by showing up in person and listening first. Seychelle described how she rebuilt her career after a layoff and found new purpose by helping others do the same. The conversation moved quickly, but each answer left an impact. These professionals do not just talk about people-first culture. They live it. Timestamps 00:00 — William Tincup kicks off from the SHRM floor 00:28 — Jessica owns the nickname “The Terminator” by leading hard conversations 01:11 — William calls out the emotional cost of termination work 01:33 — Yanick explains why comfort should never follow tough decisions 01:54 — Seychelle finds her edge by bringing order to dysfunction 02:29 — William draws a connection between chaos theory and HR 02:40 — Seychelle compares good HR to good jazz 02:54 — Yanick keeps things from burning down by leading with presence 03:25 — Yanick tells the moment he protected both the company and the person 04:09 — Seychelle reflects on losing her job and gaining her voice 05:17 — Jessica returns to her first company and mentors the next wave 06:06 — Seychelle embraces failure as fuel 07:05 — William recalls how NASA made failure part of the plan 07:29 — Seychelle defines people heroes as those who lift others 08:07 — William compares career confidence to body dysmorphia 08:13 — Jessica points to leaders who never ask for credit 08:48 — Yanick shares why floor time builds trust 09:40 — The group agrees HR works best when it feels human This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/⁠
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    10 分
  • Sabrina S Sakhrani on confidence, compassion, and astrology at SHRM 2025

    Sabrina S Sakhrani on confidence, compassion, and astrology at SHRM 2025
    2025/07/31
    Recorded live from the isolved booth at SHRM 2025 in San Diego, this episode brings a burst of spontaneity and soul with guest Sabrina S Sakhrani from Merch.com. What starts as a casual riff on cities, nightlife, and favorite TV shows quickly turns into a deeper conversation on transformation, empathy, and identity. Sabrina shares how she went from painfully shy to confidently appearing live on TV during COVID—then drops a twist about an ex-boyfriend calling in while she was on air. Her take on empathy as both a strength and a challenge hits a nerve, and her belief in astrological compatibility makes for one of the most entertaining detours of the conference. This one’s part career, part chaos—and completely unforgettable. Timestamps 00:00 — William and Ryan kick off live from SHRM 2025 00:45 — Sabrina joins and the Vegas vs. Atlanta debate begins 01:50 — Why Atlanta beats LA for food, fun, and affordability 02:52 — The origin of “Sabrina S” and a Hong Kong birth certificate mix-up 03:22 — Working in business development at Merch.com (not Match.com) 04:07 — What a “people hero” means to Sabrina 04:39 — Her TV debut during COVID and how it changed her confidence 07:02 — A live caller twist: her ex-boyfriend crashes the show 08:09 — From shy boarding school kid to confident speaker 08:55 — Sabrina’s superpower is empathy—to a fault 10:21 — Astrology deep dive: sun, moon, rising, and dating compatibility 13:53 — Why she loves Atlanta (and why her Sagittarius is secretly obsessed) 15:59 — Wrapping up with laughs, gratitude, and one unforgettable conversation This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: https://www.isolvedhcm.com/ Connect with Us: William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with us on social: Site: http://www.wrkdefined.com TikTok: https://www.tiktok.com/@wrkdefined LinkedIn: https://www.linkedin.com/company/wrkdefined Facebook: https://www.facebook.com/WRKdefined/ Twitter (X): https://twitter.com/WRKdefined Substack: https://wrkdefined.substack.com/
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    16 分
  • Christine Allen and Caleb Larkin recap the SHRM crowd frenzy and isolved booth madness

    Christine Allen and Caleb Larkin recap the SHRM crowd frenzy and isolved booth madness
    2025/07/31
    Live from the isolved booth at SHRM Annual in San Diego, Christine Allen and Caleb Larkin join William Tincup and Ryan Leary to wrap the event with laughs, insight, and a little chaos. This wasn’t just another tradeshow—it was a full-on activation. Caleb breaks down how isolved’s infamous text-based bingo game drew over 400 participants—and why designer purses turned the booth into a mob scene. Christine dishes on crowd control, social energy, and what surprised her most about the experience. William and Ryan reflect on what worked this year—including the flow between podcast guests and sales—and share their favorite unscripted podcast moments from the show floor. It’s equal parts hype, hilarity, and hard-earned takeaways. Timestamps 00:00 — End-of-day chaos as the team wraps the final show 00:27 — Why isolved’s SHRM booth drew record-breaking traffic 01:06 — Caleb breaks down the isolved bingo game strategy 02:10 — The text message game that teaches software features on the fly 02:34 — Crowd frenzy over designer purse giveaways hits a boiling point 04:46 — Managing crowd control and accidental fire hazards 06:07 — Lessons from running a high-traffic booth 06:50 — Podcasting meets sales: integration finally clicks 07:57 — “Do y’all have Jesus in your heart?”—Tincup’s Sunday kickoff 08:19 — The surprising impact of live podcast pairings 09:20 — First-time guests bond over astrology, end up collaborating 10:13 — Two random coaches walk up—then deliver gold on the mic 11:10 — How the booth’s layout encouraged authenticity and connection 11:45 — Encouraging nervous guests: “It’s just like Starbucks” 12:26 — Cold pitches, warm leads, and hilarious rejections 13:10 — What Christine and Caleb would tweak for next year 13:51 — Running out of swag for the first time ever 14:45 — 500 water bottles, infused flavors, and fan-favorite ginger water 15:22 — Final reflections on energy, team effort, and booth success This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    16 分
  • Latisha Hurdle and Heidi Barnett on empathy, hiring and the human side of leadership

    Latisha Hurdle and Heidi Barnett on empathy, hiring and the human side of leadership
    2025/07/31
    This live episode from the isolved booth at SHRM 2025 brings real talk and big energy. Hosts William Tincup and Ryan Leary sit down with two powerhouse women in HR—Latisha Hurdle of Rivers Casino and Heidi Barnett of Utah-based operations—to unpack what it really means to lead with heart. Latisha shares how she helps frontline talent rise through the ranks with empathy and structure, revealing how small shifts—like a changed shift time or a bonus day—can radically impact someone's trajectory. Heidi opens up about guiding working moms and seeing people’s potential before they see it in themselves. Both leaders drop raw stories on loyalty, intuition, and why hard conversations should never be sugarcoated. It’s HR storytelling at its most grounded—funny, human, and full of moments that hit harder than you’d expect. Timestamps 00:00 — Setting the tone live from the SHRM 2025 floor 00:38 — Latisha shares her journey from high school sweetheart to HR leader 02:00 — Heidi celebrates 20 years of marriage and stats on lasting partnerships 03:36 — The real key to strong relationships (and staying in them) 05:01 — What makes a "people hero" in the workplace 06:18 — HR as a champion for unseen talent 07:36 — Heidi helps a new mom see she doesn’t have to choose career or motherhood 09:08 — Latisha shares how a small scheduling change helped unlock leadership potential 11:00 — Why empathy in leadership matters more than ever 12:00 — Latisha’s superpower: trusting intuition when no one else does 14:45 — Heidi’s gift for breaking down complexity and reading people early 16:10 — The art of turning “no” into the next opportunity 17:50 — Why clear feedback beats soft landings 19:02 — Generational shifts in interview behavior and how HR is adapting 23:00 — The recruitment challenge at Rivers Casino and staying ahead of new competition 24:45 — Bonus days, hot meals, and betting on internal growth 26:46 — Latisha's dealer school program and commitment to internal mobility 27:16 — Final reflections on culture shock, coaching, and building people-first systems This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    28 分
  • Kindness dealers and second chances: HR leaders on what it means to be a people hero

    Kindness dealers and second chances: HR leaders on what it means to be a people hero
    2025/07/31
    Live from isolved’s booth at SHRM 2025 in San Diego, William Tincup grabs three HR leaders just before bingo hour—and asks them what heroism in the workplace really looks like. Trica Walters (CHRO, Tulsa), Dr. Kelly Drummond (HR Director, City of Knoxville), and Laquita Jaouani (HR Specialist, Easily Blessed Media) each bring a unique lens. They talk about the power of connection, the gift of calm under pressure, and the magic that happens when humor breaks down walls. Their stories go beyond policy—they touch on sobriety, foster care, and hard-fought personal growth. It’s a fast-paced, heartfelt chat about the real work behind HR—the quiet moments that build trust, and the bold ones that change lives. Timestamps 00:00 — Recorded live from the isolved booth just before a prize giveaway 00:32 — Meet Trica, Laquita, and Dr. Kelly—HR leaders from Tulsa to Knoxville 01:00 — What does “people hero” mean? Each guest shares a distinct view 01:45 — Trica explains how kindness can lead to deep transformation 02:08 — HR superpowers revealed—from humor to K-pop to crisis calm 03:01 — Laquita’s BTS collection sparks real-world connections at work 03:10 — Dr. Kelly explains how staying calm anchors her team during chaos 04:12 — William’s pitbull metaphor for emotional leadership in HR 04:30 — What’s your transcendent moment? The guests reflect 04:45 — Laquita shares how a former foster youth changed her life 05:23 — Dr. Kelly recalls helping someone find peace, purpose, and passion 05:43 — Trica’s story of a terminated employee who returned in recovery 06:24 — Why second chances shape culture more than policy ever can 06:56 — Trica rebrands herself as a “kindness dealer”—mic drop moment before bingo This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/⁠
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    7 分
  • WRKD - isolved SHRM - Day 3 - Gloriana L n Daysi A n Jacqueline S - Video

    WRKD - isolved SHRM - Day 3 - Gloriana L n Daysi A n Jacqueline S - Video
    2025/07/31
    This episode was recorded live at SHRM from the isolved booth in San Diego. William Tincup and Ryan Leary spoke with Alain Hunkins and Tim Sackett about what culture actually looks like inside real companies. Alain explained why simple rituals can completely shift team energy without using policies or budgets. Tim pushed back on whether leaders even know how to build culture in the first place. They both argued that most teams never see culture modeled in action. They said that leaders usually confuse tasks for people. They described how rituals during interviews can help candidates understand whether they belong. They also explained why bad leaders often stay in power. They perform well. They bring in money. They meet goals. But they never learn how to lead. Timestamps 00:00 — The SHRM booth goes live with William and Ryan 00:52 — Alain sings Happy Birthday to show how rituals shift energy 02:17 — Leaders build culture through ritual. Bad managers don’t 03:21 — Alain explains how people-first leadership changes performance 03:44 — Tim questions whether leaders know how to build culture at all 04:07 — Alain shares a check-in ritual that changes team meetings 05:20 — Most people never learn culture because they never see it 05:39 — Tim asks why interviews don’t include real culture cues 06:54 — People should walk away from interviews if it’s not a fit 07:35 — Tim explains how performance rankings reveal real expectations 08:48 — Feedback should feel intense in the first 90 days 09:14 — Alain warns that buzzwords won’t fix culture 10:05 — Ryan asks whether bad culture is just bad fit 10:50 — Culture is your boss. Not the brand 11:30 — Alain explains why bad leaders get protected 13:08 — Tim defines a people hero as someone who balances business and care 14:56 — Alain says people heroes speak truth to power and lead with kindness This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/
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    15 分