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Her Business Was Going Under, Then She Saved It With AI

Her Business Was Going Under, Then She Saved It With AI

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She Almost Lost the Business. Then She Rebuilt It With AI. Andrea Palacio and her husband bought a "boring" landscaping company expecting an easy win — and nearly lost everything within a month. This is the story of how she clawed it back with AI and automated it into a business that runs without her. "Those companies are losing between 30 and 40% of their revenue just because they're not answering the phone on time." — Andrea Palacio About This Episode After a decade as an entrepreneur — including seven years running an e-commerce business from a sailboat in the Caribbean — Andrea Palacio and her husband decided to buy a "boring business" and put an operator in place. The reality hit fast: within a month of acquiring a landscaping company, the manager quit and told the crew to find other jobs, staff dropped from 12 to 2, and revenue was cut nearly in half. With their home attached as SBA-loan collateral and a second baby on the way, they were working 80-hour weeks and ready to sell. Instead, Andrea went down the "YouTube University" rabbit hole and started solving her own problems with AI. In this conversation you'll hear how she put AI on every inbound phone call (answering and booking every lead automatically), how that stopped a 30–40% revenue leak, and how AI-optimized Google Ads increased their leads 20% while cutting ad spend. You'll also hear exactly how she runs ads with AI today — connecting Claude Code directly to Google Ads with an AI agent, while her non-technical husband uses Claude's Chrome extension to audit the account, catch broken links, and find ads running without landing pages. The business became automated enough that a buyer offered full asking price — so they kept it, hired an operations manager, and stepped away. That turnaround became RunCrewless.com, where Andrea now helps service-business owners build self-operating companies. A note on this episode: Andrea and I ran into internet connection problems during recording, and much of the second half of our conversation couldn't be saved. The good news: the best moments from that half were captured — find them as Shorts on the Rainier RevOps YouTube channel, including her take on the founder "productivity trap," using AI to clean up messy CRMs, and why she tells business owners to go all-in on one AI tool. About Andrea Palacio Andrea spent 10 years building and exiting businesses — an e-commerce company she ran while living on a sailboat, then a landscaping company (Mokai) she and her husband acquired and nearly lost before automating it with AI. That turnaround led her to found RunCrewless.com, where she now helps service business owners run self-operating companies using Claude Code and automation. She's also a business coach in Dan Martell's Elite program. Key Takeaways Not answering the phone quietly kills revenue — Andrea estimates service businesses lose 30–40% of revenue by missing calls. AI that answers every call and books every lead removes the leak.AI turned their Google Ads around — leads up 20%, ad spend down significantly, and the account gets audited automatically for broken links and ads with no landing page.You don't have to be technical — Andrea connects Claude Code straight to Google Ads; her husband gets the same results with Claude's Chrome extension in the browser.Automation raised the value of the business — the company became self-operating enough that a buyer offered full asking price; they kept it and stepped away instead.Solve your own problem first — Andrea started with zero AI experience; she just aimed it at the thing burning her day (the phone) and built from there. Chapter Markers (00:00) Cold Open(00:26) Meet Andrea: 10 Years From a Sailboat(01:31) Buying the "Boring Business"(03:20) The Crash: 12 Employees Down to 2(04:53) Discovering AI With Zero Experience(09:33) AI on the Phones + Google Ads(11:51) Claude Code vs. the Chrome Extension(13:52) Technical Difficulties + More From Andrea on YouTube Resources & Links Mentioned RunCrewless — Andrea's company, helping service businesses run self-operating: https://runcrewless.comDan Martell — Elite coaching program: https://www.danmartell.comClaude / Claude Code — https://claude.aiClaude in Chrome (extension) — https://claude.ai/chromeChatGPT / OpenAI — https://chatgpt.comMake.com (automation platform) — https://www.make.comUpwork — https://www.upwork.comGoogle Ads — https://ads.google.comMore from this conversation — Shorts on the Rainier RevOps YouTube channel: https://www.youtube.com/@RainierRevOps Connect with Andrea Palacio Website: https://runcrewless.comLinkedIn: https://www.linkedin.com/in/andreapalacioInstagram: @andreapalacio Connect with Travis Rainier RevOps: https://rainierdigital.comLinkedIn: https://www.linkedin.com/in/travisscott24Instagram: https://www.instagram.com/travis.revopsYouTube: https://www.youtube.com/@RainierRevOps If This Episode Resonated If your company is buying AI tools ...
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