In this episode of the Healthcare Plus Podcast, host Dan Collard continues the conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with Kay Kennedy, co-founder of uLeadershipÒ and a leading voice behind the Human-Centered Leadership movement in healthcare.

Kennedy shares updates on the newly released book, Human-Centered Leadership in Health Care: The Revolution Continues, published in partnership with the American Nurses Association. The book builds on the original theory of Human-Centered Leadership and extends it into practice highlighting real-world implementation, outcomes, sustainability, and research emerging from healthcare organizations across the country.

The conversation previews Kennedy’s expanded role at the upcoming conference, where uLeadership will host breakfast and lunch breakouts, as well as a main-stage session. Together with colleagues Lucy Leclerc and Susan Campis, Kennedy explores what changes when leaders truly internalize the principle: it starts with you, but it’s not about you. When leadership becomes human-centered, how leaders spend their time, engage their teams, and make decisions fundamentally shifts.

They also discuss the importance of staying “high touch in a high-tech world,” the power of peer connection and networking, and why bringing like-hearted leaders together accelerates learning and impact.

Listeners will learn:

• How Human-Centered Leadership has evolved from theory to practice
• What organizations are seeing when they implement the framework
• Why leadership behaviors, not just intentions, must change
• How research, assessment, and reflection strengthen sustainability
• What to expect from uLeadership’s sessions at the conference

This episode offers a practical preview of a leadership approach designed to strengthen culture, connection, and care at every level of the organization.

About Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN

Kay Kennedy is a nurse executive, educator, and entrepreneur. By combining a love for nurses, patients, and quality improvement, she has led large nursing teams to create healthy work environments, satisfied patients, and consistent, high-quality care. With experience ranging from bedside nursing to chief nursing officer, she also serves as adjunct faculty at the Nell Hodgson Woodruff School of Nursing at Emory University, MGH Institute of Health Professions, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. She is the CEO of uLeadership, LLC, an internationally recognized professional development and research organization. Her passion as a leader is to ignite innovative problem-solving, develop others to be their best, and lead with empathy and service.

Click here for speaking inquiries or to order books

In this episode of the Healthcare Plus Podcast, host Dan Collard continues the conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with healthcare leader, author, and longtime HPSG colleague Regina Shupe.

Shupe will deliver two main-stage sessions at the conference, and this conversation previews both, starting with a timely focus on rewiring how healthcare organizations care for their caregivers. Drawing on nearly four decades in healthcare, Shupe reflects on the toll that passion, grit, and commitment can take on teams, and why the pandemic served as a catalyst for rethinking team well-being. She challenges leaders to go deeper than traditional employee rounding by pairing meaningful questions with practical support tools already available in many organizations, including employee assistance programs, Code Lavender, intentional pauses, and Schwartz Rounds.

The discussion then turns to the emergency department, where Shupe is widely known for her work on leadership, flow, and culture. She previews a session focused on rewiring ED operations through intentional flow strategies, non-negotiable goals, and leadership development tailored to today’s realities. From door-to-bed time to trust-building and “love leadership,” Shupe makes the case that emergency departments must be treated as an organization-wide strategy, not a standalone problem.

Listeners will learn:

• Why caring for caregivers requires deeper, more intentional leadership
• How to rewire employee support without adding complexity
• What effective ED flow looks like in today’s environment
• Why patients still expect speed, clarity, and compassion
• How leadership development must adapt for newer, less-experienced leaders

This episode offers a practical preview of two sessions designed to strengthen teams, improve flow, and create environments where caregivers and patients can thrive.

Click here for conference information and registration.

Regina Shupe, DNP, RN—author of Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care—serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development.

She holds a doctor of nursing practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare.

Click here for speaking inquiries or to order books.

In this episode of the Healthcare Plus Podcast, host Dan Collard continues a special conference preview series for Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta) with longtime HPSG colleague and nurse coach Lisa Reich.

With nearly four decades in healthcare and more than 15 years of coaching experience across hospitals, clinics, critical access facilities, and behavioral health settings, Reich brings a grounded perspective on what truly transcends care environments: human connection. While technology, workflows, and roles continue to evolve, the moments that matter most for patients and for teams are still deeply human.Reich reflects on the concept of “rewiring” and why small, intentional shifts often produce better outcomes than wholesale change. Drawing from her work on patient rounding in Rewiring Excellence, she explains why practices that once worked may need adjustment, not abandonment, and how focusing on outcomes instead of habits leads to more meaningful interactions.

The conversation previews Reich’s upcoming conference session, Caring Connection, which explores how empathy, compassion, and kindness move from words on a slide to behaviors people can feel. She outlines the specific “message makers” and connection points that create memorable moments, whether delivered by a nurse, environmental services team member, food service staff, or leader.

Listeners will learn:

• Why human connection still differentiates care in a technology-driven world
• How small rewires improve outcomes without adding burden
• What makes compassion visible and felt, not just stated
• Why caring connection applies to every role, not just clinical staff
• How leaders can design environments where connection can thrive

This episode sets the stage for a session focused on the human moments that patients and teams remember long after the task is complete.

Learn more about the conference at www.rewiringhealthcare.com

In this episode of the Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer to launch a new short series previewing the upcoming conference, Rewiring Healthcare: Foundation to Future (April 28–29, Atlanta), and to explore why healthcare must rethink how leaders are developed in today’s environment.

After years of workforce disruption, turnover, and rapid change, healthcare organizations are operating with thinner experience pipelines and leaders who are being promoted into complexity they were never trained for. Studer and Collard make the case for rewiring—not abandoning what worked in the past, but giving leaders permission to change how leadership development, training, and learning actually happen.

At the center of the conversation is Precision Leader Development™, a personalized approach inspired by precision medicine. Rather than one-size-fits-all leadership training, leaders are developed based on how they learn, what skills they need now, and the realities of their role, experience level, and environment—making development more usable, focused, and sustainable.

The conversation also explores why in-person connection still matters, the “magic in the hallways” that virtual platforms can’t replace, and how the conference is designed to be accessible, practical, and immediately applicable—including hands-on post-conference working sessions that help teams turn learning into action.

Listeners will learn:

• Why traditional leadership development models no longer work
• How Precision Leader Development personalizes growth instead of overwhelming leaders
• Why rewiring is about permission, not replacement
• How connection and community drive resilience and performance
• What makes Rewiring Healthcare: Foundation to Future different from typical conferences

This episode sets the foundation for a conference built around real-world leadership, practical learning, and sustainable change.

For conference information and registration: https://rewiringhealthcare.com

In this episode of the Healthcare Plus Podcast, host Dan Collard sits down with Regina Shupe, a veteran emergency department nurse leader and author of Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Medicine, to explore what emergency care needs now: steadier leadership, redesigned systems, and cultures where caregivers can truly thrive.

With nearly four decades in emergency medicine—as a frontline nurse, ED leader, national coach, and now author—Shupe brings a hard-earned perspective on why many traditional fixes no longer work. Today’s EDs face unprecedented clinical, operational, and emotional strain, often with less experienced teams and leaders who were never trained for the complexity they’ve inherited.

Shupe makes a strong case for rewiring—redesigning leadership behaviors, flow, and culture so reliability and compassion can coexist. She reframes burnout as a system alarm, not a personal failure, and introduces “love leadership” as a practical strategy for building trust, psychological safety, and sustainable performance in high-pressure environments.

Listeners will learn:

• How to diagnose whether ED systems are helping or hindering team success
• Why leadership redesign must come before operational fixes
• How to improve flow without sacrificing compassion or safety
• What leaders get wrong about burnout and how to address it systemically
• Why consistent leader presence is one of the most powerful tools in the ED

This conversation offers grounded, real-world guidance for ED leaders who want to create environments where caregivers feel supported and patients receive the care they deserve.

About Regina Shupe, DNP, RN

Regina serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development.

She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare. Regina is the author of Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, Advance Your Emergency Department: Leading in a New Era, and multiple articles.

From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.

Healthcare leadership is louder and faster than ever—visibility is constant, pressure is high, and turnover is reshaping teams. This episode of the Healthcare Plus Podcast focuses on why Tom McDougal’s book, Karma Doesn’t Need My Help:11 Weekly Lessons to Leadership Success and Peace, matters right now: it gives leaders a simple operating system to make better decisions under pressure without burning out.

McDougal distills eleven short lessons leaders can put to work immediately: begin with the outcome you want and choose the response that gets you there (E+R=O); stop spending energy on things you don’t control; and redirect attention from rumination and score-settling to actions that move results. It’s a tool kit built for real-life conditions—night meetings, public scrutiny, and competing stakeholders—so you can show up steadier for your team and your patients.

What you’ll learn:

• A clear framework for Outcome → Response decision-making—E+R=O—that you can use in tense conversations, crises, and daily ops.
• How to conserve attention by dropping “karmic bookkeeping” and reinvesting time/energy where it affects outcomes.
• Weekly practices that turn highlights into habits (brief reflection prompts, one behavior to ship each week).
• Ways to coach your team to respond, not react. Building calmer huddles, cleaner escalations, and better handoffs.
• How these skills help with today’s realities: turnover, rapid change, and high-visibility roles.

If you’re navigating competing demands and want steadier execution, this conversation delivers practical moves you can start on Monday.

About the Author:

Dr. Tom McDougal, author of Karma Doesn’t Need My Help: 11 Weekly Lessons to Leadership Success and Peace, retired in 2024 after operating hospitals for 23 years over a 33-year career. He conceptualized this book more than a decade ago but had to wait for early retirement to publish it to assure its honesty and authenticity. Dr. McDougal holds a doctorate in healthcare leadership, a master’s of science in healthcare administration, a master’s of business administration, and a bachelor’s in business management. He is also a life fellow of ACHE. Tom and his wife, Wendy, just celebrated their 32nd wedding anniversary and are the proud parents of Mary Ann and Madden.

Margins are tight, workforce stress is real, and AI has moved from buzzword to daily ops. ACHE Congress 2026 (March 2–4 in Houston, TX) is designed for this exact moment—with all-new content, a “Purpose in Motion” theme, and a program that promises up-to-the-minute insights and actionable takeaways you can put into practice right away. On this week’s podcast, David Bartholomew, FACHE, previews ACHE Congress 2026, discusses why this year’s Congress is one you can’t miss, and what attendees can look forward to. For example:

• Get a grasp on the big picture. Speakers like Cristian deRitis help CEOs cut through the noise, explore the economic context, and make smart strategic choices.
• See the future first. Listen to keynotes and futurist insights (Amy Webb) on the next 10–20 years—and what to do Monday.
• Make AI practical. Attend sessions by experts like Cheryl Pegus and Shiv Rao that delve into workflow, safety, and patient-experience impact (including ambient documentation at scale).
• Level up your leadership. Explore a deep bench of sessions on change, culture, and multigenerational teams (Adam Grant, Patrick Lencioni, Anne Morriss, Scott Hamilton, and more).
• Advance your career—at any stage. Check out an expanded Career Hub, plus larger applied workshops and a student administrative fellowship fair.
• Network with intent. Make designed connections by role and career stage; ~40% first-time attendees each year means fresh perspectives and new collaborators.
• Explore the Innovation Hub. It’s new this year and built with industry partners to tackle real operational problems together.

This podcast makes it clear: if you need a reset, a roadmap, and a sense of connection to a that’s community moving the work forward, this is the room to be in.

The HPSG team looks forward to seeing you at ACHE Congress 2026.

• Quint Studer: Leadership Insights: Rewiring Leader Development—The Right Plan for the Right Person at the Right Time
  Tuesday, March 3, 2026 • 9:30am - 10:30am CT
• Dan Collard: Genfluence: How to Lead a Multigenerational Workforce
  Tuesday, March 3, 2026 • 3:15pm - 4:15pm CT

In this episode of the Healthcare Plus Podcast, Dan Collard sits down with Dr. Katherine Meese to unpack their new book, Genfluence: How to Lead a Multigenerational Workforce, new from ACHE Learn, a practical, research-grounded guide to leading across generations in healthcare. Rather than leaning on clichés, they explore how technology has reshaped expectations at work, why younger clinicians experience the environment differently, and what leaders can do right now to retain and develop talent at every level.

They move quickly from origin story to business case, connecting multigenerational leadership to retention, safety, and engagement. You’ll hear how disrespect drives toxic culture (and turnover), why communication gaps sit behind many sentinel events, and how reframing PTO and well-being improves team performance. They also preview the book’s myth-busting chapter (data that challenges doom-driven narratives) and explain why the patient belongs at the center of any workforce conversation.

The episode introduces Control+Alt+Lead, a leadership “reboot” framework that starts with self-reflection, builds psychological safety for new clinicians to speak up, and shifts from succession planning to success planning so people can thrive.

What you’ll learn:

• A clear business case for multigenerational leadership (retention, safety, engagement)
• Why technology (not stereotypes) drives many generational differences
• Practical ways to reduce disrespect and strengthen communication
• How to apply the Control+Alt+Lead framework
• Where Genfluence fits into ACHE Congress and your leadership development roadmap

Smart, usable, and grounded in real fieldwork, this conversation offers leaders a path to keep great people longer and take better care of patients in the process.

About Dr. Katherine A. Meese and Dan Collard

Dr. Katherine A. Meese and Dan Collard are co-authors of Genfluence: How to Lead a Multigenerational Workforce (ACHE Learn 2026).

Dr. Meese has fifteen years of experience in healthcare management, leadership and research, and is an award-winning scholar and author in organizational behavior, well-being and leadership. Most importantly, she is on a mission to use science to help healthcare leaders keep their people and keep them well. She is the author of five books including The Human Margin: Building the Foundations of Trust with Quint Studer.

Dan Collard’s thirty-one years in the industry include hospital and health system operations, technology start-up transactions and consulting. He has been described as a “change agent, builder, mentor and developer of others.” His lens-of-the-operator view continues to guide his leadership practice. Dan is the cofounder of Healthcare Plus Solutions Group and the coauthor of Rewiring Excellence: Hardwired to Rewired and Rewiring Leadership in Post-Acute Healthcare.