An IHRC complaint is one of those things that can make an employer’s stomach drop. But what you do next matters—a lot.

In this episode, Pam Howland is joined by Doug Plass and Jennifer Walrath to talk through how employers should respond when they receive a complaint from the Idaho Human Rights Commission (IHRC) or the Equal Employment Opportunity Commission (EEOC). They explain how the agencies work together, what the investigator is actually trying to decide, and why a well-written response can dramatically impact the outcome.

You’ll hear practical tips on:

• Gathering the right documents and preserving records
• Responding to each allegation clearly and carefully
• Avoiding common “off-the-cuff” mistakes that can come back to haunt you
• When to consider a workplace investigation—even after an employee is gone
• Why mediation and conciliation can be powerful tools to resolve a claim early

If you’re an employer, HR professional, or supervisor, this episode is a must-listen for navigating one of the most stressful moments in workplace law.

*Ground Rules hosts and guests are not providing legal advice in this podcast. Do not act upon any of the information discussed in this podcast without first consulting a licensed attorney in your jurisdiction.*

📖 Available now on Amazon! Law for Leaders: The Roadmap Every Leader Needs to Know to Avoid Workplace Claims and Lawsuits

Written for busy leaders who need straightforward answers, this guide cuts through legal complexity to deliver fundamental knowledge that can help protect your business. Don't risk a preventable lawsuit - arm yourself with the practical wisdom that only comes from decades of courtroom experience. Purchase your copy here!

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On January 22, 2026, the EEOC rescinded its 2024 harassment guidance—an update many employers and attorneys viewed as a long-overdue, practical resource. In this episode, Pam Howland and Jennifer Walrath break down what EEOC guidance is, what the 2024 harassment guidance covered (including technology and post-Bostock workplace issues), and why the EEOC’s decision to pull it matters. We also discuss what this could signal about changing enforcement priorities in 2026—and what employers should focus on regardless: consistency, documentation, and taking all complaints seriously.

*Ground Rules hosts and guests are not providing legal advice in this podcast. Do not act upon any of the information discussed in this podcast without first consulting a licensed attorney in your jurisdiction.*

📖 Available now on Amazon! Law for Leaders: The Roadmap Every Leader Needs to Know to Avoid Workplace Claims and Lawsuits

Written for busy leaders who need straightforward answers, this guide cuts through legal complexity to deliver fundamental knowledge that can help protect your business. Don't risk a preventable lawsuit - arm yourself with the practical wisdom that only comes from decades of courtroom experience. Purchase your copy here!

Don't miss out!
🔗 Connect with us on LinkedIn
📧 Sign up for our email blast
📚 Learn more about our Law for Leaders Training Program
👥 Learn more about your Hosts and Idaho Employment Lawyers

Employment handbooks may not be exciting—but they remain one of the most effective tools employers have to prevent claims and defend against liability. In this episode of Ground Rules, Pam Howland and Doug Plass break down why 2026 is a critical year to revisit and update your handbook, even if you think yours is “recent enough.”

They discuss emerging and evolving issues employers should be addressing now, including AI use in the workplace, social media conduct, harassment and discrimination policies, the Pregnant Workers Fairness Act (PWFA), infectious disease protocols, remote work expectations, confidentiality, and respectful workplace standards. The takeaway is simple: your handbook should be a living document that reflects how work actually happens today—and prepares you for the issues most likely to arise tomorrow.

*Ground Rules hosts and guests are not providing legal advice in this podcast. Do not act upon any of the information discussed in this podcast without first consulting a licensed attorney in your jurisdiction.*

📖 Available now on Amazon! Law for Leaders: The Roadmap Every Leader Needs to Know to Avoid Workplace Claims and Lawsuits

Written for busy leaders who need straightforward answers, this guide cuts through legal complexity to deliver fundamental knowledge that can help protect your business. Don't risk a preventable lawsuit - arm yourself with the practical wisdom that only comes from decades of courtroom experience. Purchase your copy here!

Don't miss out!
🔗 Connect with us on LinkedIn
📧 Sign up for our email blast
📚 Learn more about our Law for Leaders Training Program
👥 Learn more about your Hosts and Idaho Employment Lawyers