『Good Morning BSS World』のカバーアート

Good Morning BSS World

Good Morning BSS World

著者： Wiktor Doktór
無料で聴く

概要
 "Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry.
My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.
In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World.
Get ready for a cycle of interesting and short episodes.
If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues.
Welcome to my World!
Welcome to "Good Morning BSS World"!

Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.Copyright Wiktor Doktór 経済学
エピソード
  • Beyond ESG Compliance. How companies can turn sustainability into business value

    Beyond ESG Compliance. How companies can turn sustainability into business value
    2026/10/27
    How can companies move beyond ESG reporting and turn sustainability into a genuine business advantage? And what role can Poland play in the global sustainability transformation? In this episode of Good Morning BSS World, I explore these questions with Joanna Tomczyk, Sustainability Advisory Manager at Clearsulting.Together, we discuss the evolution of ESG and corporate sustainability, examining why collecting data and meeting regulatory requirements should be only the beginning of a much broader business transformation.Joanna shares her perspective on the differences between ESG reporting and sustainability strategy, explaining how companies can use non-financial KPIs to make better decisions, improve operational efficiency and understand the real impact of their business activities.🎙️ In this episode, we discuss:• ESG reporting vs. corporate sustainability strategy and why the distinction matters.• How CSRD has influenced corporate sustainability reporting and data collection.• Why non-financial KPIs are essential for understanding business performance.• The challenges of collecting, validating and controlling ESG data across organisations.• How process mapping, standardisation and automation can improve sustainability reporting.• Why leadership, governance and change management are crucial for successful ESG transformation.• How AI and automation are changing sustainability processes.• Poland's potential to become a global centre for sustainability advisory, reporting and expertise.• The evolving role of Global Business Services (GBS) and Business Process Outsourcing (BPO) in sustainability.We also explore why sustainability should be embedded in everyday business operations rather than treated as a standalone reporting exercise. From greenhouse gas emissions and energy consumption to employee retention and customer satisfaction, the right indicators can help organisations connect sustainability objectives with business performance.For me, one of the key takeaways from this conversation is that reliable ESG reporting starts with understanding what really matters to a business. When sustainability data becomes part of the decision-making process, reporting can evolve from a compliance obligation into a valuable management tool.If you work in business services, finance, ESG, sustainability, consulting or corporate transformation, this episode offers practical insights into the challenges and opportunities shaping the future of sustainable business. Useful links:Joanna Tomczyk on Linkedin - https://www.linkedin.com/in/joasiatomczyk/Clearsulting Sustainability page - https://www.clearsulting.com/services/sustainability/****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktor Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/Hubert Antczak - https://www.linkedin.com/in/hubert-antczak/Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktorPatreon - https://www.patreon.com/wiktordoktorOr if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/...
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    23 分
  • Why Lebanon and the Levant could be the next outsourcing destination

    Why Lebanon and the Levant could be the next outsourcing destination
    2026/10/14
    Hi! Hello!What makes the Middle East an interesting destination for outsourcing, and why should businesses look beyond traditional locations such as India, the Philippines, Eastern Europe and Latin America?In this episode of Good Morning BSS World, I travel from Warsaw to Miami to talk with Fayez Nicolas Chaar, Founder of OEG Outsourcing, about the opportunities, challenges and untapped potential of the Levant region in the global outsourcing market.Fayez shares the story behind his entrepreneurial journey, from building an online tutoring platform that attracted more than 10,000 students in six months to creating an outsourcing business powered by a growing international community of professionals. Today, OEG Outsourcing connects businesses with talent across Lebanon, Egypt, Syria and Jordan, supporting companies with a wide range of services.During our conversation, we explore how the economic crisis in Lebanon created new opportunities for international outsourcing, why the region's education system and multilingual talent pool can be valuable assets, and how companies can access skilled professionals while managing costs.We also discuss the importance of communication, cultural compatibility, recruitment, employee retention and service quality in outsourcing partnerships. Fayez explains how OEG Outsourcing works with international clients and addresses operational challenges, including electricity, internet connectivity and regional instability.Can the Levant become a more recognised destination for business process outsourcing (BPO), customer service, virtual assistance, IT and other business services?Join me for a conversation about entrepreneurship, talent acquisition, global business services and the future of outsourcing beyond traditional markets.Enjoy! Links:Fayez Nicolas Chaar on Linkedin - https://www.linkedin.com/in/fayez-nicolas-chaar/OEG Outsourcing - https://oegoutsourcing.com/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/Hubert Antczak - https://www.linkedin.com/in/hubert-antczak/Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktorPatreon - https://www.patreon.com/wiktordoktorOr if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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    41 分
  • How Raya CX Is Building Its European BPO and Customer Experience Business

    How Raya CX Is Building Its European BPO and Customer Experience Business
    2026/09/22
    Hi! Hello!In this episode of Good Morning BSS World, I take you to Egypt and Poland to talk about the development of Raya CX with Sherif Kamel, General Manager & Proxy to the Board at Raya CX Europe.We discuss the story behind Raya CX, its roots in Raya Holding, and the company’s evolution from an internal call center into an international BPO and customer experience organization with around 10,000 employees, 15 sites and operations across eight countries.A major part of our conversation focuses on Poland. Raya entered the Polish market in 2014 and launched operations in 2016. Today, Poland plays an important role in the company’s European strategy, particularly when it comes to advanced technical capabilities, IT outsourcing, technical support and multilingual operations.Sherif explains how Raya combines different delivery locations, including Poland and Egypt, to support customers across Europe, the United States and the Nordic countries. We also explore Raya CX’s portfolio, covering hosting, ITO, HR and finance outsourcing, consulting, offshoring, nearshoring and local outsourcing.We talk about multilingual customer support, the importance of combining local talent with international language capabilities, and why Poland can offer strong value for money when advanced skills are required.Looking ahead, Sherif shares Raya CX’s plans for further expansion in Central and Eastern Europe, including potential partnerships or acquisitions. We also discuss how artificial intelligence could transform basic customer service while creating new opportunities for advanced Tier 2 and Tier 3 technical support.This is a conversation about BPO, CX, AI, nearshoring, offshoring, multilingual operations and the future of business services in Europe.Enjoy! Links:Sherif Kamel on Linkedin - https://www.linkedin.com/in/sherifmk/Raya CX in Poland - https://rayacx.com/poland-pl/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model.In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/Igor Tkach - https://www.linkedin.com/in/igortkach/Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/Ewelina Szindler – https://www.linkedin.com/in/ewelina-szindler-zarz%C4%85dzanie-mark%C4%85-osobist%C4%85-0497a0212/Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/Hubert Antczak - https://www.linkedin.com/in/hubert-antczak/Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktorPatreon - https://www.patreon.com/wiktordoktorOr if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.
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    24 分
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