Austin Matthews is the Director of Sales Operations at EverCommerce. On this episode of the Go To Masters Show, he shares his journey from sales rep to self-proclaimed "sales ops MacGyver" and his philosophy of building creative solutions in chaotic environments.

• His approach to creating paperclip-and-duct-tape solutions that deliver lasting business impact
• Why compensation plans should be simple enough for reps to calculate their pay in 3-4 minutes
• How to become the go-to source of truth by never saying "that's not my problem"

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Andrew Brousell is the Director of Compensation at Granite Telecommunications. On this episode of the Go To Masters Show, he shares 18 years of compensation expertise across multiple industries and market shifts.

• How long-term incentives create genuine employee investment and retention beyond traditional pay structures
• Leveraging AI and modern tools to revolutionize job descriptions and market analysis processes
• Navigating post-COVID compensation trends and maintaining competitive positioning in rapidly changing markets

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Gary Pudles is the Founder, President, and CEO at AnswerNet. On this episode of the Go To Masters Show, he shares how choosing happiness daily creates better business outcomes and stronger leadership. He talks about:

Making habits of doing what unsuccessful people avoid
Balancing human touch with AI in customer service operations
Using music and authenticity to build meaningful business relationships

Connect with Gary: LinkedIn
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