Austin Matthews is the Director of Sales Operations at EverCommerce. On this episode of the Go To Masters Show, he shares his journey from sales rep to self-proclaimed "sales ops MacGyver" and his philosophy of building creative solutions in chaotic environments.

• His approach to creating paperclip-and-duct-tape solutions that deliver lasting business impact
• Why compensation plans should be simple enough for reps to calculate their pay in 3-4 minutes
• How to become the go-to source of truth by never saying "that's not my problem"

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Andrew Brousell is the Director of Compensation at Granite Telecommunications. On this episode of the Go To Masters Show, he shares 18 years of compensation expertise across multiple industries and market shifts.

• How long-term incentives create genuine employee investment and retention beyond traditional pay structures
• Leveraging AI and modern tools to revolutionize job descriptions and market analysis processes
• Navigating post-COVID compensation trends and maintaining competitive positioning in rapidly changing markets

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Gary Pudles is the Founder, President, and CEO at AnswerNet. On this episode of the Go To Masters Show, he shares how choosing happiness daily creates better business outcomes and stronger leadership. He talks about:

Making habits of doing what unsuccessful people avoid
Balancing human touch with AI in customer service operations
Using music and authenticity to build meaningful business relationships

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Josh Rappoport is the VP Finance at Acumatica. On this episode of the Go To Masters Show, he shares how curiosity and people-first leadership drive operational excellence across diverse go-to-market models.

Building structure and process as enablers of speed, not barriers
Leading with empathy and prioritizing people during uncertain times
Strengthening analytical muscle over relying solely on AI tools

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Amber Rouse is the Revenue Operations Director at Sharecare. On this episode of the Go To Masters Show, she shares her unique approach to transforming analytical insights into actionable revenue strategies across complex sales cycles.

• Building KPI frameworks that predict success in long sales cycles before results materialize
• Mastering cross-functional influence to optimize the entire customer journey beyond departmental silos
• Leveraging AI and automation to eliminate tedious work while focusing on strategic implementation

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Niranjan Sivan is the VP of Finance at Everstage. On this episode of the Go To Masters Show, he shares his strategic 30-60-90 day framework for finance leaders joining new organizations.

• His learn-plan-scale approach to the critical first 90 days in any finance leadership role
• Building trust as a business partner rather than coming in "with a stick" to cut costs
• Why every number tells a story that finance leaders must unravel to drive strategic decisions

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Cass Ernst-Faletto is the Senior Director of Global RevOps at Pendo. On this episode of the Go To Masters Show, she shares her framework for balancing tactical execution with strategic thinking across revenue operations.

• Her two-lever approach: unblocking near-term revenue vs laying groundwork for scalable processes
• How to facilitate cross-functional alignment through shared goals and productive tension
• Building RevOps expertise through weekly AI demos and networking to stay ahead of industry evolution

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Brandon Farb is the Director of Sales Planning and Compensation at Allstate Canada. On this episode of the Go To Masters Show, he talks about:

• His "Winning With Wellness" program that allows salespeople to disconnect while maintaining earnings potential
• Four guiding principles framework for creating fair, performance-driven, and sustainable comp plans
• Monthly feedback sessions and open communication strategies that build trust between leadership and sales teams

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