Experienced and effective development officers have always been a scarce resource, but never more so than today. In a profession where there has always been a shortage of workers, The Great Resignation looms large over universities and other organizations competing for talent. 

In this episode, we sit down with Erin Hall-Westfall, Director of Talent Management at the University of Cambridge, to discuss how to hire, coach, retain, and reward the fundraising professionals you need on your team.

In this episode, we talk with Jim Zellinger from the West Point Association of Graduates about his advice for "meeting users where they are" and helping them increase their comfort with technology and BI tools. By putting his users' preferences and needs at the center of his thoughts, Jim has successfully increased buy-in and dashboard adoption among his colleagues. The end result is a more informed fundraising team, fewer bottlenecks, and greater data literacy throughout the office. Because as much as we may hate to admit it, even the most sophisticated and elegant dashboards will fail if our colleagues don't feel comfortable using them.

As information proliferates and more and more resources become available to prospect development teams, how does that change the fundamental nature of the researcher's role? In this episode, Richard Horne, Director of Prospect Development at Beth Israel Deaconess Medical Center, discusses how he has worked with his team to shift from an "information aggregation" model to one in which information is distilled and analyzed so only the most important and relevant data are presented.