Front of House vs. Back of House: Why Do Floor and Kitchen Keep Fighting?
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Front of House vs. Back of House: Why Do Floor and Kitchen Keep Fighting?
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🎙️ EP206 — It shouldn't be two teams: the kitchen and the floor win or lose the same service together.
🎧 In This Episode:
⚔️ Why the Kitchen and the Floor Clash
🍽️ The Skills Behind a Great Floor Team
👀 Why Cooks Should Work the Floor
📣 Overpromising and the Communication Gap
🎭 Tact, Timing and Choreography on the Floor
🧱 How Bad Bosses Push Good People Out
🤗 Warm Service Without Groveling
📚 The Best Books on Restaurant Service
🥜 Accommodating Allergies Without Losing Quality
🧩 Connecting the Dots in a Guest's Meal
🧭 Planning Events with Every Department Head
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🍷 Enjoy