From $5M to $100M: Building a Landscaping Platform Through M&A
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Crystal Knafel started her landscaping business with a shovel, a wheelbarrow, and a willingness to outwork just about anyone. Today, she and business partner Krista Bontrager are building something much bigger.
In this episode of The Deal Factory, Jeff Harkness sits down with Crystal and Krista to discuss their evolution from a founder-led operation into a $5M+ multi-location business pursuing growth through acquisitions. They share how their visionary-integrator partnership works, what they learned acquiring Lawn & Turf, and why culture became one of their biggest post-close challenges.
The conversation covers M&A, integration, leadership, organic growth, technology, talent, and their long-term vision of building a $100M+ landscaping platform.
Landscaping Services Indiana | Design & Lawn Care Experts | Dynamic Landscaping
Key Discussion Points
- Crystal's journey from a shovel and wheelbarrow to business owner
- How Krista became the integrator to Crystal's visionary
- Using EOS and mentorship to create structure for growth
- Why they chose Lawn & Turf as an acquisition target
- Discovering culture problems after the deal closed
- Rebuilding the team and integrating the acquisition
- Moving from pure grit to intentional growth strategy
- Why alignment is critical in a business partnership
- Delegating responsibilities as the company scales
- Building a stronger organic sales engine
- Using Aspire, Weathermatic and AI in the business
- Recruiting and retaining the right people
- Why Crystal wants to build the platform—not sell to one
- The five-year vision for a $100M+ landscaping company
Chapters:
0:00 Intro
0:26 Meet Crystal and Krista
2:03 How Crystal Started the Business
5:29 Krista Joins the Business
8:43 Visionary vs. Integrator
10:50 Where the Business Is Today
13:01 Acquiring Lawn & Turf
15:48 The Reality of Post-Close Integration
18:22 Rebuilding Culture & Leadership
21:00 Women in the Green Industry
24:00 Learning to Delegate
28:15 How Their Partnership Works
31:20 Handling Disagreements & Staying Aligned
36:50 The Next Critical Hire
38:12 Technology & Operational Infrastructure
41:20 Robotics & AI
43:00 Solving the Labor Challenge
46:34 Building the Platform
48:35 Mentors, Belief & Thinking Bigger
52:18 The $100M Vision
55:35 Closing Thoughts