When leaders roll out change, they often push harder on the message instead of pausing to understand why people are resisting. In this episode, Chris Voss—former FBI hostage negotiator and author of Never Split the Difference—returns to On Leadership to explore how empathy and understanding fuel real collaboration in times of uncertainty. Chris explains why the human needs for safety, agency, and feeling understood are just as critical in the conference room as they are in a negotiation. He shows how leaders can “go slow to go fast” by articulating what their people are thinking, using tools like the accusations audit, and shifting from “being heard” to helping others feel heard. Along the way, he offers practical language and mindsets leaders can use to lower resistance, build trust, and move teams forward—even when they can’t offer certainty about the future.

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As a global leadership and organizational performance partner, we give strategy the human edge™. For 40 years, FranklinCovey has helped tens of thousands of leaders, teams, and organizations around the world achieve breakthrough results and transform how they execute strategy at scale.To learn more, email us at info@franklincovey.com, visit franklincovey.com, or call us at: 1-888-868-1776

When every leader is being told to “have an AI strategy,” where do you actually start? Neil Hoyne—Google’s Chief Strategist and author of Converted—joins Jennifer Colosimo to reframe the conversation around what really drives growth. Drawing on two decades in rooms with CEOs, boards, and frontline teams, Neil explains why the first question isn’t which AI model to buy, but what business problem you’re trying to solve and how you’ll deploy limited resources to capture real opportunities. He talks about the psychology of data—why even the most sophisticated leaders override it, how metrics get weaponized into sales pitches, and what it takes to build disciplined experimentation instead. Neil also shares how to reconnect spreadsheets to the human stories behind them, design standards for “how much data is enough,” and use AI as a tool in service of clear strategy rather than a shiny object that drives it. AI Transformation and the Human Imperative: https://resources.franklincovey.com/c/tlg-ai-transformation-human-imperative?x=j4G37p&lb-mode=overlay As a global leadership and organizational performance partner, we give strategy the human edge™. For 40 years, FranklinCovey has helped tens of thousands of leaders, teams, and organizations around the world achieve breakthrough results and transform how they execute strategy at scale.To learn more, email us at info@franklincovey.com, visit franklincovey.com, or call us at: 1-888-868-1776

In a world obsessed with speed, what if the most powerful leadership move is to tap the brakes? In this episode, Shawn Vanderhoven—partner at The Wiseman Group and co-author of Pause: How to Lead Brilliant Work in a Busy World—joins Jennifer Colosimo to share what he’s learned from researching hundreds of leaders and high-performing teams. Shawn explains why so many managers feel overcommitted, addicted to activity, and unintentionally pass busyness down to their people, especially as AI accelerates expectations. He describes the simple behaviors that distinguish leaders who create clarity, calm, and space for deep work from those who amplify chaos. Through real stories and practical tools, Shawn shows how to design time for focus, reduce distraction, and shift from a bias for constant action to a bias for impact—so your team can do the kind of work they’re truly capable of.

From Burnout to Breakthrough: Turn Inconsistent Leadership Into Sustainable Performance - https://resources.franklincovey.com/c/tlg-from-burnout-to-breakthrough?x=j4G37p&lb-mode=overlay

As a global leadership and organizational performance partner, we give strategy the human edge™. For 40 years, FranklinCovey has helped tens of thousands of leaders, teams, and organizations around the world achieve breakthrough results and transform how they execute strategy at scale.

To learn more, email us at info@franklincovey.com, visit franklincovey.com, or call us at: 1-888-868-1776