In this digital economy, clients expect a digital-first service. But inside many businesses, the promise of smart and nifty tech tools too often crashes into the reality of clunky systems and outdated processes. Digitalisation is not fully thought through. The result is friction, overwhelmed teams, and unrealised gains for the business.

Frankenstein systems can make digital transformation feel more like a drag rather than something that is going to drive the business forward. This episode discusses the hidden business tensions behind digitalisation, looking at what’s actually happening inside firms trying to modernise. It offers five tangible ways to move from endless digital drift to digital drive.

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In business, as in politics, we’re often taught to avoid conflict; to see tension as dysfunction, something that should be avoided or managed away. But what if that friction is actually the system’s way of signaling it’s time to evolve?

This episode explores why conflict is not always a communication breakdown, but a potential breakthrough; a vital feedback loop, one that drives innovation, adaptation, and renewal.

For leaders and decision-makers everywhere, the challenge isn’t to eliminate conflict. It’s to harness it, to recognise the difference between productive tension that sharpens ideas and destructive rivalry that corrodes trust.

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Every political system begins with promises, such as fairness, cooperation, and shared gains. But over time, something changes. The rules that once bound everyone start to feel optional to a few, including those strong states that created them.

What if that moment isn’t about greed or corruption, but about evolution?What if the breaking of the rules is actually the system revealing its next stage?

This episode steps into that volatile space, where power rewrites its own playbook, and the world quietly shifts around it.