Where's the real opportunity for your practice in 2027 and beyond? Brenda sits down with Dr. Marty Greer of Veterinary Village, Maggie Holcomb of Reynolda Veterinary Hospital, and Michelle Winter of Encore Vet Group to talk about the services reshaping veterinary care, from technicians stepping into a bigger advisory role to rethinking spay and neuter timing to expanding into senior care, rehab, and exotics.

But not every new idea is worth chasing. Marty, Maggie, and Michelle break down how to know when one is: listen to your clients, track what you're referring out, find a champion on your team, and don't skip the hard part of training staff and explaining the why before you roll it out.

Host = Brenda Tassava Medina, CVPM, CVJ, MVLCE

Panelists:

• Dr. Marty Greer, Practice Owner at Veterinary Village
• Maggie Holcomb, CVPM, Practice Manager at Reynolda Veterinary Hospital
• Michelle Winter, CVPM, CVJ, VP of Operations at Encore Vet Group

Thank you to Joan Marshall of PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here!

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

Have you accidentally trained your team to wait for you? If a vacation brings decisions to a halt until you're back, this episode is for you. Brenda sits down with a panel consisting of a veterinary consultant, a practice manager, and a practice owner/veterinarian to talk about letting go of being "the fixer," starting with the everyday things that pile up waiting for the boss, like client complaints and scheduling. They dig into how to build real trust with your team by asking "what would you do?" instead of jumping in, and why doing something differently than you doesn't mean doing it wrong.

Panelists joining Brenda Tassava Medina for this episode include:

• Dr. Amy Tate, Managing Partner at Riverview Animal Hospital
• Carol Hurst, LVT, CVPM, CVJ, CCFP, Consultant at Encore Veterinary Consulting
• Crystal Hardison, RVT, CVPM, Practice Manager at Winterville Animal Care and Trinity Veterinary Hospital

Thank you to Joan Marshall of PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here!

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

This episode, Brenda's flying solo — answering the questions listeners have been quietly wondering about but haven't known who to ask!

Is your team busier than ever, but the financials still aren't adding up — and you're not sure if it's a real problem or just everyone "feeling" overwhelmed? What do you do when your most talented employee turns out to be a rough fit as a leader? How do you handle a team that's begging for more accountability, but turns on leadership the moment anyone actually enforces it? We're digging into these questions from listeners and more!

These are the conversations happening in break rooms and manager meetings across the industry — Brenda just happens to have some answers. Tune in to hear where she'd start!

Thank you to Joan Marshall of PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here!

Resources mentioned:

• From Bud to Boss by Kevin Elkenberry and Guy Harris
• Crucial Conversations by Joseph Grenny, et al

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting