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Imagine waking up one morning and realising your AI assistant hasn’t just written your emails overnight, it’s also moved money between your accounts, paid your bills and maybe even booked your next specialist appointment. Terrifying? Exciting? Maybe both.

In this live episode of Emerging Tech Unpacked, host Lucy Lin sits down with Stripe and splose to unpack how agentic AI is already reshaping fintech, customer discovery and payments.

In this live recording from Stone & Chalk during Sunrise Festival week, we explore what happens when AI stops being a chatbot on a screen and starts acting as an agent in the real world - discovering services, negotiating options and actually moving money in the background.

In this episode, we dive into:
💵 What agentic AI really is: from “call and response” chatbots to always‑on sidekicks that can take multi‑step actions for you.
💵 How customer discovery is shifting from Google searches to AI assistants, including why Stripe now sees more traffic to its docs from AI agents than from humans.
💵 Real‑world stories of agents over‑stepping the brief, from grocery orders gone wrong to Slack messages sent before they were ready.
Why payments have moved from “unsexy plumbing” to a growth lever and core part of customer experience, especially in allied health.
💵 Trust, fraud and safety: fake IDs, agent‑driven attacks, and why “trust arrives on foot and leaves on horseback” in fintech and healthcare.
💵 The human skills that still matter in an AI world: adaptability, curiosity, communication and learning to brief your agents with the right context.

We thank our partners: Stripe, Sunrise and Stone & Chalk for their support in making this live podcast episode happen!

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*Chapters*

00:00 Welcome and We Love Our Partners
05:50 Meet The Panel
06:19 The Best Fun Facts
09:18 What Is Agentic AI?
13:04 Hype Vs Reality
17:18 AI And Customer Experience
29:43 Payments Friction And Growth
34:14 Letting Agents Pay
36:33 Search and Shopping Trust
40:33 Fraud and Transparency
43:23 Can Fraud Be Stopped?
46:50 Startup Scaling and Fundraising
50:25 Futureproof Skills
55:59 Audience Q&A
01:00:18 Fintech Innovations Ahead

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