What if the healthcare system your loved one relies on doesn't even know they need help until it's too late — and what would it look like if it did?

In this Q1 2026 episode, Jamie Preston sits down with Matt Staub, CEO of Your Health, for a candid and wide-ranging look at how one of the country's largest home-based care providers is navigating the evolving landscape of value-based care, population health, and the human experience at the center of it all. Matt brings his characteristic clarity and heart to a conversation that is equal parts strategy, story, and honest reckoning with what the system still gets wrong.

Key topics covered:

• Why 11% of patients account for 67% of all healthcare spending — and why most of them don't know they're in an ACO
• The evolution of value-based care: from quality-over-cost to outcomes + patient experience over total costs
• How Your Health is becoming proactive — not reactive — about falls, readmissions, and high-needs patients
• The quiet crisis of patient trust: down from 71% in 2020 to just 33% today, and what the correlation means for hospitalizations
• Real stories: a 79-year-old patient who went from barely existing to living fully — and Matt's own mom, who hasn't fallen since leaving the hospital after her stroke

If you work in healthcare, advocate for someone in the system, or simply believe that better is possible — this episode will change the way you see what care can be.

In this episode of Experiencing Healthcare, Jamie Preston and Your Health CEO Matt Staub wrestle with a deceptively simple idea from Harvard Business School Professor Ryan Buell: service is the business of people helping people. Sparked by Matt's experience at an Athena Health executive leadership forum, this is a conversation about what it truly means to serve — in a world where technology promises to do it faster, cheaper, and at scale.

Key topics covered:

• Why you can never fully take people out of a service industry — and what happens to care quality when you try
• How ambient listening technology like Mobius is using AI to restore human connection in the exam room, not replace it
• The ICU nurses who used tough love to get a post-heart-surgery patient walking — and what that story reveals about what genuine service really looks like
• The "can vs. should" question every healthcare leader must ask before deploying new technology
• How to show up and serve others with excellence, even on your hardest personal days

Healthcare will always evolve — but Matt and Jamie make a compelling case that the human at the center of care is the one thing worth protecting above all else. This one's worth the listen.

America spends nearly double what the fourth-ranked country spends on healthcare per capita — and still ranks among the worst in outcomes. So what exactly are we paying for?

In this episode of the Experiencing Healthcare Podcast, Jamie Preston and Your Health CEO Matt Staub examine what happens when healthcare gets treated like gasoline: something people expect to be available, can't easily compare on quality, and ultimately choose based on price or convenience. When brand and price stop mattering, the only differentiator left is how patients are made to feel — and whether they trust the person across from them enough to actually change.

What you'll hear in this episode:

• Why Matt ranks service above outcomes and access — and the patient story that changed how he thinks about both
• The "Chick-fil-A problem": how your healthcare experience is now being compared to your best service experience anywhere, not just the clinic down the street
• What provider burnout really looks like when a clinician closes their notes at 11pm wondering if their patient listened
• How insurance billing creates distrust that bleeds directly into the patient-provider relationship — and what healthcare organizations can do about it
• Why the most caring thing a doctor can do sometimes feels like the worst customer service in the room

If you've ever felt like a number in a waiting room — or if you've ever been the one trying to help someone who wouldn't listen — this conversation will stay with you. Press play.