Every leader has a plan — until the road closes. The question isn't whether you'll hit a detour. It's whether you've been honest enough about which ones you could have seen coming.

In this episode, Jamie sits down with Matt Stobb, CEO of Your Health, for a candid conversation on what detours really cost healthcare leaders — and what they can teach us. Drawing on real moments from the frontlines of healthcare leadership, Jamie and Matt explore the difference between detours we create and detours we inherit, and what we owe our teams when we hit either one.

Key topics covered:

• The critical difference between avoidable and unavoidable detours — and how leaders confuse the two
• Why "there's no lesson in the second kick of a mule" is the most underrated leadership principle in healthcare
• A leader's real job when the detour hits: take responsibility, communicate openly, and run toward the fire — not away from it
• How navigating hard moments together is one of the most powerful team-building forces in healthcare
• Why the detour sometimes becomes a better route than the one you originally planned

If you're in the middle of a detour right now — or just past one you're still processing — this episode will meet you there.

What if the biggest threat to your healthcare organization isn't competition or reimbursement rates — it's the moment one of your team members decided that the policy was more important than the person in front of them?

In this episode, Jamie sits down with Matt Staub, CEO of Your Health, to explore the timeless "Give 'Em the Pickle" philosophy — born in a burger joint, but almost perfectly designed for healthcare. Matt and Jamie unpack the four pillars of the pickle framework — service, attitude, consistency, and teamwork — and trace each one directly into the reality of patient care, care team dynamics, and organizational culture.

Video Link
Give Em The Pickle Youtube Video

What you'll hear in this episode:

• Why charging a loyal customer 75 cents for extra pickles is the same mistake healthcare makes every day — and how the Ritz Carlton's $2,500 employee empowerment policy points to a better way
• How attitude isn't just a soft skill — it's the infrastructure of every patient interaction, including the ones where you're already having a bad day
• Why mistakes in healthcare aren't failures — they're invitations, and the patients who complained and felt heard often become your fiercest advocates
• What real consistency looks like in care delivery: not doing the same thing robotically, but doing ordinary things extraordinarily well, every single time
• How teamwork in healthcare means every person in the organization — from the CEO to the community health worker — has a role in whether the patient feels seen and served

This episode will challenge you to look at service not as a department or a satisfaction score, but as the very soul of what your organization stands for. Give 'em the pickle.

An ER nurse who spent 15 years on the night shift says she can predict which patients heal fastest — and it has nothing to do with diet or exercise. It's whether someone showed up for them and refused to stay quiet.

In this episode, Matt Staub, CEO of Your Health, sits down with Jamie Preston to unpack that idea from every angle: as a son who once filled a hospital waiting room with 20 advocates for his mother's liver transplant, as a nursing home administrator who sat with a dying patient who had no one else, and as a cancer patient who carried a notebook into every appointment so he wouldn't forget the questions that mattered.

Together they explore:

• Why family advocates get prioritized in the ER — and it isn't about fear of being sued
• The data behind advocacy: a 65% drop in 30-day hospital readmissions and a 98% staff satisfaction rate when patients have someone in their corner
• How to ask a "dumb" question without ever sounding dumb — and why staff want you to ask it
• What to do when a well-meaning advocate crosses the line into disrespect, and how healthcare workers can hold the line with empathy intact
• The "teach-back" method that helps patients actually retain what they were told
• Why the best advocates aren't the loudest in the room — they're the most present

This is a conversation about the most overlooked job in healthcare: the one nobody's officially hired for, but everybody eventually needs. Whether you're a caregiver, a patient, or the clinician on the other side of the exam table, you'll walk away knowing exactly what to do differently at your next appointment.