Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM
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Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM
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概要
Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM
How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals?
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.
In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.