Small business owners, I have breaking news for you...

Poor communication is costing you hundreds of thousands in revenue.

One company in Phoenix lost all my future business and referrals because of it.

We, your customers, want three things:

Treat us well

Make things easy

Provide good value

Miss these, and thousands of dollars evaporate in silence. You'll never hear about it. But your competitors are cashing in. The sad part? Many small business owners don't care. Or think they'll always have plenty of customers.

Which is why customer relationships are your biggest competitive advantage.

Four businesses have lost my business in the past three months because poor communication ruined our relationship. In this Phoenix example, the schedule wasn't clear, and neither was the payment process.

Schedule or project confusion is the fastest way to lose customer trust.

No trust = No more money

No trust = No referrals

Relationships are only as good as their communication.

This company offered me a good deal. However, I wasn't treated well, and it wasn't easy. A 3-hour job took 3 months to finish.

Here's the kicker: we, your customers, are willing to pay a little MORE for exceptional service.

Here are a couple of ideas for you:

📞 Call ten customers. Ask them about their honest experience.

📋 Train customer service reps to capture the right customer information—information that builds trust.

⭐ Be referral-worthy.

If you aren't 100% sure your customer relationships are built on trust, DM me. Let's diagnose a few fixes and go from there.

If you strive to be even better at customer relationships, DM me.

If you want to be the best in your industry, DM me.

When Netflix announced its $82.7 billion acquisition of Warner Bros Discovery on December 5, 2025, two CEOs had to communicate the same massive change to completely different audiences.

The stakes couldn't be higher. 300 million Netflix subscribers. 128 million HBO Max users. 49,000 employees are wondering if they'll have jobs next year. And Hollywood legends like James Cameron saying, "Netflix would be a disaster."

Former radio broadcaster and communications strategist Rob Hunter breaks down exactly how Netflix CEO Ted Sarandos and Warner Bros CEO David Zaslav managed (and sometimes mismanaged) the highest-stakes corporate communication of 2025.

You'll learn:

• The Breaking News Formula – How to structure any major announcement using Facts → Impact → What's Next (the same framework Rob used covering Hurricane Katrina and 9/11 in 27 years of talk radio)
• Why 70% of employees admit they don't read leadership emails – and the multi-format delivery method that actually gets your message through (written + video + bullets + visuals)
• The Five Trust Buckets – How to maintain trust with employees, customers, shareholders, regulators, and industry stakeholders when they all want different things from you
• The Three Universal Truths – Language is contagious. You only control you. It's always personal. (These filters will change how you approach every high-stakes conversation)
• The Credibility Gap Problem – Why Netflix's "we're making jobs" messaging falls flat when your culture is built on the Keeper Test and "adequate performance gets generous severance."

Rob analyzes David Zaslav's internal email to 35,000 Warner Bros employees, showing you exactly what worked, what didn't, and what you should steal for your next major announcement.

Then he examines Ted Sarandos's public statements to shareholders and customers—and why some stakeholders (like Hollywood) won't believe you until you show them, not tell them.

This episode is for you if:

• You're a VP, C-Suite executive, or CEO who needs to communicate major changes
• You've ever sent an important email and wondered if anyone actually read it
• You're managing a merger, acquisition, restructuring, or major strategic shift
• You want to understand how top companies handle multi-stakeholder communication
• You're tired of corporate communication that sounds good but doesn't land

Real-world frameworks. Zero corporate jargon. Immediately actionable.

Rob Hunter spent 27 years in talk radio and now works executives 1:1 and with companies on internal communication strategy. He's seen what works when the stakes are highest—and he's breaking it all down for you.

Related topics: corporate communication, leadership communication, change management, stakeholder management, internal communications, crisis communication, executive presence, business strategy, Netflix, Warner Bros Discovery, mergers and acquisitions

Ndamukong Suh was nasty. He was fined and suspended. His teammates thought he was an ahole.

But, Suh changed his ways.

He got C.L.E.A.R.

He learned how to improve his communication & emotional intelligence. In doing so, the most penalized player in the league became a respected leader and Super Bowl Champ.

This is the power of your voice.

In this episode of Equal Matters, you'll learn the three skills Suh improved and how you can too.

To learn more, visit RobHunter.ME

Game 7. Millions watching. And Tyrese Halliburton's secret weapon wasn't his jumpshot.

Before the biggest game of his career, the Indiana Pacers star made one crucial decision: he refused to listen to "poison narratives" from sports media. While everyone else was talking, he was present.

And that presence powered his performance all the way to the NBA Finals - before tearing his achilles.

Here's what hit me: if an elite athlete needs to master communication to perform under pressure, what about the rest of us?

You're communicating 80% of your day—in meetings, with your team, even in your own head. Most people wing it. But communication isn't just talking. It's presentation and presence. Master both, and you don't just get heard—you get results.

Whether you're leading a team through change, navigating a difficult conversation, or building the coalition you need to hit your goals, this skill determines everything. Halliburton proved it on the biggest stage. Now it's your turn.

This is Equal Matters. I'm Rob Hunter, and the door is always open.

http://robhunter.me

Where a conversation can lead you...

Rep. Analise Ortiz canvasses one of the oldest neighborhoods in Phoenix, knocking on doors.

She gets out here often enough to have a callous on her knuckle.

Ortiz just finished her first term in the House and is now running for state Senate.

You'll meet residents and learn what issues matter to them. You'll learn about school vouchers, affordable housing, and the criminal justice system in between knocks.

We also learn what we have in common.

Which gives us something to build on.

Maryvale is seldom covered by media channels. A lower income community judged from a far.

What can we learn by taking a closer look?

Join Rob Hunter as he canvasses Maryvale with Rep. Analise Ortiz. Share this conversation with a friend.

Cheers.

What happens when your identity gets wrapped up in work?

For Erika Diaz it started with a dead squirrel at 14. The more accolades she received, the deeper her attachment to work.

So much so she attended a partial hospitalization program to break the cycle.

Erika takes the veil off mental health by being so personal about her journey.

Especially since she's been thrown another curveball - learning her identity is being challenged in another way.

Erika hosts Honestly, Mental the podcast. Listen here.

Connect with Erika on LinkedIn.

Maricopa County Recorder Stephen Richer has been threatened and scrutinized. All because of his role.

If you want to learn more about HOW elections work, this episode is for you.

You'll hear about the intricacies and controversies surrounding elections in Maricopa County involving:

• Voter registration
• Mail-in voting
• In-person voting (run by Board of Supervisors)
• Fraud protections
• How votes are counted

Richer talks about fraudulent ballots and a federal law allowing those who 'swear' they are U.S. citizens to vote in federal elections.

Two men are in jail for threatening Stephen's life. So he talks about his personal experiences revealing both the challenges and sense of duty that come with his role.

On a lighter note, Stephen shares his love for hip-hop and his love of Phoenix.

To watch Recorder Richer's live stream inside the election center here.

Share this episode. If nothing else, they will have an inside look at how the election system works in Maricopa County. One of the closest political districts in America.

Rate & Review Equal Matters. Subscribe. Tell your friends.

Jeffrey Shaw is a business coach, mentor, author, and speaker.

And a fantastic human.

Jeffrey started selling eggs at the age of 14.

That's where his self employment life began. A journey that hasn't ended yet.

Along the way, he's built a very successful photography and coaching business.

He'll also explain his marketing system.

Jeffrey offers profound insights on empathy, authenticity, and breaking assumptions, encouraging listeners to expand their comfort zones and step into their true selves.

Jeffrey came out at the age of 44. This turns into a conversation about having more impactful conversations with those who may be different or think different than us.

Watch Jeffrey's Tedx Talk here: https://www.youtube.com/watch?v=pEb5NUu5SnM

Website:

Books: Lingo & The Self Employed Life

Here's your reminder. Rate & Review Equal Matters. This is a podcast designed to open our perspectives to learn more from others. Subscribe. Share with friends.