Great quarterbacks move on quickly after interceptions and that fascinates me. I studied and applied those lessons to my communication, especially in those big moments.

Big moments when I had to lead, advocate for myself, and make a pitch.

This is a preview of an episode on my Substack about how learning those lessons improved my outcomes.

These skills will improve yours as well, helping you create more championship moments.

Get to RobHunter.Substack.com for the full episode with a paid subscription ($20/month).

Cheers to getting more of what you want out of life and living life on your terms.

Every meeting is like a poker table. Whether you are pitching your idea or client. Every negotiation for a raise is a game. Every room is an opportunity, unless you stay on the sidelines.

The movie Rounders teaches us that poker requires skills to win, so does life.

Two characters offer two different approaches. Which one are you?

Joey Knish? The grinder who plays it safe for 15 years, pays his bills, and stays exactly the same.

Or Mike McDermott? The guy who loses $30,000, gets his face busted, then comes back and wins bigger than ever.

Here's what I learned in 27 years of broadcasting: Your career is a series of poker tables. The question isn't what cards you have, it's whether you know how to read the room. When to go all in, and which tables are worth sitting at.

If you're tired of playing it safe and ready to take your shot, this episode is your permission slip.

So...Are you Knish or Mike?

Small business owners, I have breaking news for you...

Poor communication is costing you hundreds of thousands in revenue.

One company in Phoenix lost all my future business and referrals because of it.

We, your customers, want three things:

Treat us well

Make things easy

Provide good value

Miss these, and thousands of dollars evaporate in silence. You'll never hear about it. But your competitors are cashing in. The sad part? Many small business owners don't care. Or think they'll always have plenty of customers.

Which is why customer relationships are your biggest competitive advantage.

Four businesses have lost my business in the past three months because poor communication ruined our relationship. In this Phoenix example, the schedule wasn't clear, and neither was the payment process.

Schedule or project confusion is the fastest way to lose customer trust.

No trust = No more money

No trust = No referrals

Relationships are only as good as their communication.

This company offered me a good deal. However, I wasn't treated well, and it wasn't easy. A 3-hour job took 3 months to finish.

Here's the kicker: we, your customers, are willing to pay a little MORE for exceptional service.

Here are a couple of ideas for you:

📞 Call ten customers. Ask them about their honest experience.

📋 Train customer service reps to capture the right customer information—information that builds trust.

⭐ Be referral-worthy.

If you aren't 100% sure your customer relationships are built on trust, DM me. Let's diagnose a few fixes and go from there.

If you strive to be even better at customer relationships, DM me.

If you want to be the best in your industry, DM me.