How do you know whether you are fixing the real problem — or simply treating the symptom?

In this episode, Anna Ahrenfelt and Marten Stenfors continue the FIND–FIX–BUILD conversation and move from seeing invisible friction to doing something about it.

Organizations often ask for help because teams work in silos, decisions take too long, conflicts have become stuck or people are not taking enough responsibility. These are real problems, but they are not necessarily the underlying cause.

Through stories from their own experience, Anna and Marten explore why quick fixes, leadership programmes, training, new processes and outside experts can sometimes reduce a symptom without changing what created it. Anna also reflects on the consultant’s role: not to walk in and “fix” a living system, but to ask questions, facilitate conversations and help the organization see its own patterns more clearly.

They also discuss why resistance should be treated as information. Sometimes it expresses fear, uncertainty or loss. Sometimes it reveals something important that the organization has missed. Either way, listening to it can lead to a better and more lasting fix.

This episode focuses on FIX — understanding the system, looking beneath the visible problem and creating solutions the organization itself can carry forward.

Next: BUILD — how do we stop waiting for problems to appear and start building a healthier organization from the beginning?

The episode leaves you with one question:

What have you tried to fix in your organization that didn’t work, or perhaps even created a new problem?

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