Episode 7 — The Friction You’ve Stopped Seeing
カートのアイテムが多すぎます
カートに追加できませんでした。
ウィッシュリストに追加できませんでした。
ほしい物リストの削除に失敗しました。
ポッドキャストのフォローに失敗しました
ポッドキャストのフォロー解除に失敗しました
Episode 7 — The Friction You’ve Stopped Seeing
-
ナレーター：
-
著者：
What has become so normal in your organization that you no longer recognize it as friction?
In this episode, Anna Ahrenfelt and Marten Stenfors explore the first step in working with invisible friction: finding it.
They discuss why friction is rarely as obvious as a bad process or open conflict. Often, it lives in routines, workarounds, assumptions and ways of working that people have simply become used to.
Through stories from their own experience, they explore why outsiders and new employees sometimes see things that insiders no longer notice, why copying solutions from one organization to another rarely works, and why treating symptoms can sometimes create even more friction.
They also introduce the Friction Scorecard as a diagnostic lens and conversation starter — not a truth score. The purpose is not to tell an organization where its friction is, but to help people look together, compare perspectives and begin asking better questions.
This episode focuses on FIND. In the next episode, the conversation moves to FIX: what do you do once the friction has become visible?
The episode leaves you with one question:
What has become so normal in your organization that you no longer recognize it as friction?
Hosted on Acast. See acast.com/privacy for more information.