Episode 435. Owning Your Mistakes: How Great Refrigeration Technicians Build Trust
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Episode 435. Owning Your Mistakes: How Great Refrigeration Technicians Build Trust
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In this conversation, we're talking about why owning your mistakes is one of the most important qualities of a great refrigeration technician. Drawing on my own experiences in the field, I'll cover why trying to cover up mistakes creates bigger problems, damage relationships and impede your development. From burning out a vacuum pump to correcting misinformation about voltage, I'll share real-world examples of how honesty, accountability and asking for help can accelerate learning and build trust with service managers, coworkers, and customers.
In this episode, we discuss:
(01:30) Stop Covering Mistakes
(02:55) VFD Voltage Mix Up
(05:03) Vac Pump No Oil
(07:27) Tendency of Overnight Shift Mistakes
(07:54) Liquid Floodback Dangers
(10:09) Learning From Mistakes
(12:09) Building Trust With Customers
Helpful Links & Resources:
Episode 190. Turning Mistakes Into Lessons and Accelerating Your Refrigeration Career with Andrew Freeburg
Episode 361. How to Bring More Value to Customers
Episode 387. 5 Things You Need to Develop to Be A Better Refrigeration Technician