Episode 308 - Michelle LeBlanc - Shopper Behavior, Localization & the Future of Beauty Retail at CVS
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Episode 308 - Michelle LeBlanc - Shopper Behavior, Localization & the Future of Beauty Retail at CVS
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In Episode 308 of Where Brains Meet Beauty, Jodi Katz sits down with Michelle LeBlanc, VP Merchandising, Beauty, & Personal Care at CVS Health, to discuss the strategy behind merchandising beauty across more than 8,000 stores.
Michelle shares how CVS approaches localization, balances legacy and emerging brands, and thinks about shopper behavior through the lens of speed, convenience, and accessibility. She explains why CVS sees itself as an “anti-destination” retailer, how customer feedback shapes assortments, and what today’s shoppers are really asking for.
The conversation also explores Michelle’s 20-year career journey, her leadership philosophy centered on kindness and psychological safety, and the realities of balancing executive leadership with parenting three boys. It’s a thoughtful conversation about modern retail, beauty discovery, and leading with humanity.
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