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In this episode, Lucas Underwood and David Roman are joined by Colin Thielman, owner of Thielman's Auto Repair in Pemberton, New Jersey. Colin shares his journey from running a busy home-based garage to opening a dedicated shop, emphasizing the steep learning curve and the importance of building out documentation and management systems. The conversation also covers adapting to new automotive technologies and the need for continuous training, as well as the crucial role of detailed financial tracking in scaling a business.

00:00 Facing tough feedback and growth

03:43 Managing workflow and staying busy

09:25 Checking vehicle calibration needs

12:39 Discussing insurance coverage options

13:55 Insurance issues with car lifts

19:14 Adjusting labor rates

21:11 Analyzing car sales and costs

24:42 Prius ABS module recall

27:04 Discussing client concerns and liabilities

29:23 Diagnosing car start issues

35:31 Planning for retirement

36:49 Discussing a faulty Chevy Avalanche

39:47 Documenting vehicle condition with photos

42:39 Hershey management training advice

45:24 Training a New Employee

51:10 Getting into diesel truck repair

51:43 Balancing finances for survival