Episode 2: When Crises Don't Wait Their Turn
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Episode 2: When Crises Don't Wait Their Turn
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On August 1, 2012, Knight Capital Group lost more than $400 million in forty-five minutes. Ninety-seven automated error alerts fired before the market opened that morning. All ninety-seven went unread.
Three years later, Target Canada's inventory system reported normal operations while distribution centers overflowed with product that couldn't reach store shelves. Customers walked in, found nothing, and didn't come back. 17,600 employees lost their jobs. The losses exceeded five billion dollars.
Different industries. Different scales. The same failure underneath — two crises arrived simultaneously, and neither organization had a plan that accounted for that possibility.
In this episode, Mike McCracken examines what both failures share, and what the emergency management world has understood about compounding crises for decades. The doctrine exists. Most organizations have never heard of it.
Deep Dive available: bluetogray.beehiiv.com
Southwind Planning website: www.southwindplanning.com
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