『Episode 101 - Your Dealership's Service Process Might Be the Real Problem!』のカバーアート

Episode 101 - Your Dealership's Service Process Might Be the Real Problem!

Episode 101 - Your Dealership's Service Process Might Be the Real Problem!

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概要
 Your Dealership's Service Process Might Be the Real Problem! What if better service sales started with a better customer greeting? On this episode of Fixed Ops Focus, Steve Shaw shares what happened during a recent TO (turnover) training session that turned into a bigger conversation about dealership processes, leadership, and coaching. Steve and Dave Rogers discuss when managers should step in to help close a sale, why advisors need better training instead of someone constantly taking over, and how small improvements in the customer experience can make a big difference. Plus, Steve shares a frustrating customer service experience and explains why every dealership should consider mystery shopping its own service department.
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