This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...

In this episode, Gavin is joined by Karl Sandland.

Karl is the Founder and Chief Experience Officer at BrightCX LTD.

We hear him discuss the importance of companies rediscovering the human touch in a post-COVID landscape; how a recent interaction with two
contrasting companies highlighted how to deal with a customer - but
also how to turn them off; and why asking what animal someone considers
themselves to be can act as a wonderful gateway to finding out their
true needs!

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You can find Karl online at:

LinkedIn
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FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

Website
LinkedIn

You can find Claire and Andy online at:

Claire's LinkedIn and Andy's LinkedIn

Elevated Experience

The Hive

FeedSpot - 30 Best Customer Service Podcasts

This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/