Episode Description

What does it take for technology investments to actually create business value?

In this episode, Paul sits down with Jerry Luftman, former IBM executive, professor, author, and founder of the Global Institute for IT Management, to explore the relationship between technology, leadership, and business transformation. Drawing on decades of experience at the forefront of digital innovation, Jerry shares lessons from the evolution of computing, the rise of the internet, and the rapid growth of artificial intelligence.

Jerry explains why organizations continue to make the same mistakes with new technologies, why successful transformation requires more than great systems, and how leaders can bridge the gap between technical expertise and business outcomes. He also shares insights on communication, alignment, and the leadership skills needed to navigate an increasingly complex world.

Together, they discuss why technology alone is never the answer, how business and IT leaders can work more effectively together, and why embracing change is essential for long term success. This conversation is a powerful reminder that innovation only creates value when people and organizations are willing to change alongside it.

What We Discuss

• Why technology investments fail to deliver expected results
• The importance of alignment between business and IT teams
• Lessons learned from decades of digital transformation
• How leaders can communicate complex ideas more effectively
• The opportunities and challenges created by artificial intelligence

Takeaways and Action Items

• Focus on business outcomes rather than technology for its own sake
• Learn to communicate complex ideas in ways others can understand
• Build stronger partnerships across teams and departments
• Embrace change as an opportunity for growth and innovation

If you are not a technology leader, these lessons still apply. Understanding how to adapt, communicate clearly, and work collaboratively can help you thrive in any profession or industry.

Links and Credits

Guest: Jerry Luftman

Host: Paul Findlay

Podcast: Leader Experience Podcast

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Disclaimer: The views and opinions expressed by guests are their own and do not necessarily reflect those of the podcast or its hosts.