Ep 26 - "Humans Are Exception Processors": Matt Stegall on AI, Collections & the Human Touch
カートのアイテムが多すぎます
カートに追加できませんでした。
ウィッシュリストに追加できませんでした。
ほしい物リストの削除に失敗しました。
ポッドキャストのフォローに失敗しました
ポッドキャストのフォロー解除に失敗しました
Ep 26 - "Humans Are Exception Processors": Matt Stegall on AI, Collections & the Human Touch
-
ナレーター：
-
著者：
What happens when AI meets one of the most human, emotionally charged parts of finance - collections?In this episode of Human by AI, Ashish Garg sits down with Matt Stegall (Assistant Vice President of Member Solutions & Advocacy at Vantage Credit Union) to unpack the real story behind AI in collections.From personal credit mistakes that leave lasting scars to the role of empathy in moments of financial crisis to the big question everyone’s asking, will AI take our jobs?This conversation goes beyond the hype. You’ll hear why collections today is less about “bad debt” and more about life-shock events. How AI is actually making teams more productive, not replaceable. Where automation works—and where only humans can step in. The importance of connection, empathy, and trust in financial recovery, and practical advice for the next generation navigating an AI-driven world.