Ep 25: Catch Risk Before It Becomes Churn with Vinova Deniz
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Ep 25: Catch Risk Before It Becomes Churn with Vinova Deniz
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What if your health score is lying to you?
In this episode of Spotlight by CS in Focus, we sit down with Vinova Deniz, Head of Customer Success at Wiza, to unpack what it really means to be proactive in CS:
from spotting quiet signals before they become churn screams to rethinking the way we run QBRs.
Vinova shares her battle-tested insights from messy startups to scaling with precision. We dive into:
✅ Why reactive CS is slow CS
✅ How to track delta changes, not static metrics
✅ The truth about champions (and how to multithread the right way)
✅ What a proactive business review should actually look like
✅ And how to stay curious—even when things get loud
Whether you’re a CS leader, RevOps strategist, or founder looking to future-proof your retention playbook, this episode will sharpen your radar.
Connect with Vinova on LinkedIn:
https://www.linkedin.com/in/vinovadeniz/