Ep 25 - Beach Cleanups, Costco Cards & AI: Jesus Garcia on Leading with Heart in the Age of AI
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Ep 25 - Beach Cleanups, Costco Cards & AI: Jesus Garcia on Leading with Heart in the Age of AI
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What does it look like when a credit union doubles in size, and doubles down on its people at the same time? Jesus Garcia, Chief Experience Officer at OceanAir Federal Credit Union in Oxnard, California, has a front-row seat to that story.
In this episode of Human x AI, Ashish Garg sits down with Jesus to explore how OceanAir is deploying AI — starting with an Employee Assist tool that acts as an always-on co-pilot for staff — while never losing sight of what makes community banking special. From beach cleanups to food drives to a brilliantly simple Costco credit card strategy, Jesus makes a compelling case that the human touch isn't just a nice-to-have — it's the whole point. They also tackle the fear question head-on: what do you tell frontline employees who are worried AI will replace them? Jesus' answer is clear — at OceanAir, no one gets laid off. AI makes people better, not redundant.