A growing firm can create an unexpected problem: the managing partner has more people, but every important decision, client issue, and operational question still comes back to them.

Shann M. Chaudhry, Principal Attorney & Managing Member at The Law Offices of Shann M. Chaudhry, ESQ., shares how he has solved that problem at his firm.

Key takeaways:

• The hires that moved key responsibilities off the managing partner
• His calendar-management system for protecting time for firm growth
• How client communication boundaries reduced interruptions without hurting responsiveness
• How to build law firm roles around operational needs and team strengths
• The service standards behind a more memorable client experience

Resources mentioned:

Unreasonable Hospitality by Will Guidara
View the book from Penguin Random House

About the guest
Shann M. Chaudhry founded his firm in 2012 with a focus on providing more personal, empathetic representation and a client experience that breaks from the traditional law firm model. He advises business owners and families on business planning, asset protection, estate and gift tax planning, and multigenerational wealth preservation.

Guest links:
LinkedIn: Shann Chaudhry on LinkedIn
Firm website: The Law Offices of Shann M. Chaudhry, ESQ.

About The Managing Partner's Table
The Managing Partner's Table is where firm leaders talk growth, leadership, and the business of law. Hosted by Amanda Sexton, founder of FocusWorks Marketing, who's spent more than a decade helping law firms grow.

About FocusWorks Marketing
FocusWorks Marketing helps law firms grow by bringing in more of their best clients through SEO, paid ads, and content.

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• (00:00) - Introduction
• (00:23) - Meet Shann Chaudhry
• (00:50) - From Attorney to Law Firm Owner
• (03:27) - Hiring Earlier and Getting Expert Support
• (05:04) - The Director of Attorney Operations Role
• (08:32) - Delegating and Letting Go of Control
• (13:17) - Setting Boundaries to Prevent Burnout
• (15:22) - Time Blocking and Protecting Focus
• (17:58) - Setting Client Communication Expectations
• (20:54) - Building a Brand That Stands Out
• (26:57) - Creating a Memorable Client Experience
• (32:21) - Making Time for Strategy and Growth
• (37:14) - Getting Comfortable Being Uncomfortable
• (38:44) - Building a Five-Year Vision
• (40:33) - Closing and Resources