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One moment you're celebrating Christmas Eve with family, the next you're being told you'll never walk again. In this powerful conversation, we hear a firsthand account of what happens when life changes in an instant.

The story begins on a snowy Christmas Eve in 2007, with an unexplainable urge to go running despite the weather. Hours later, a 90-year-old driver ran a stop sign, causing a collision that would permanently alter the course of a life. What followed was an 8.5-hour surgery, the devastating news of less than 1% chance of walking again, and the simultaneous grief of learning that a father had died in the same accident.

The psychological journey through this trauma reveals the daily battle between hope and despair. "Each morning I'd tell myself I would overcome this," our guest shares. "By nighttime, reality would set in that this was my life now." What makes this story remarkable isn't just survival, but how recovery happened through unexpected channels – from brothers working double shifts to be present at the hospital, to strangers sending drawings that provided focus during long, painful nights. Even small gestures, like basketball referees bringing a Frosted Flakes-themed gift package, created lifelines during the darkest moments.

This conversation offers profound insight into human resilience, showing that strength rarely comes solely from within. It's built through connections, through community, and through finding meaning in suffering. Whether you're facing your own life-changing challenge or supporting someone who is, this episode will transform how you think about overcoming seemingly impossible obstacles. Listen now and discover how we find strength we never knew we had.

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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Running a profitable MSP remains an elusive goal for half the industry. Shocking statistics show that 25% of providers are barely breaking even, while another 25% lose money each year. Yet despite these sobering numbers, entrepreneurs continue entering the space, drawn by dreams of independence and growth.

So, what separates successful MSPs from those that struggle?

Too many rely on questionable sources—anonymous Reddit threads, outdated conference decks, or one-size-fits-all coaching programs that overlook the unique nuances of each business. A strategy that thrives in California might fail in Columbus, yet many providers try to transplant business models across vastly different markets.

Data-driven intelligence offers a better path. By analyzing billing patterns and consumption data across a wide range of MSPs, we can pinpoint what actually works—in specific contexts. Instead of recommending specific vendors, this approach highlights essential solution categories (like password management and documentation systems), while offering market-accurate guidance on pricing, bundling, and go-to-market strategies calibrated to your size, location, and client base.

The mission is clear: empower every MSP to succeed by replacing guesswork with proven insights. A $1.5 million business shouldn't follow a blueprint built for a $4 million operation. Growth requires precision—knowing exactly which services to add, how to package them, and what to charge in your market. When we move beyond generic advice to data-informed decisions, more MSPs shift from surviving to thriving—building real business value that goes far beyond just covering the bills.

Ready to stop guessing and start growing? Discover how your MSP can join the profitable half of the industry through evidence-based strategies tailored to your business reality.

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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Have you ever wondered what it really takes to transform your life?
This raw and powerful conversation explores how profound loss can become the catalyst for extraordinary change.

After losing his mother to cancer when she was just 32, our guest developed a unique perspective on time and opportunity.
"My life was spared," he reflects, contrasting his survival through nights of reckless behavior with his mother’s lack of a second chance. That realization sparked an urgency that continues to fuel his success:
"It's go time. There's no sitting back."

The conversation dives deep into the critical role of mentorship and environment in personal growth. Citing Harvard research that shows 95% of success is influenced by who you spend time with, he shares his journey from "succeeding at getting high" to building relationships with world-class business leaders. That network shift fundamentally altered his trajectory, helping him overcome the failures of his early restaurant ventures.

With remarkable honesty, he breaks down why those businesses failed—despite good products and passionate staff:
"I wasn't yet the person I needed to be."
Instead of treating symptoms, he tackled the root cause: himself. His philosophy is clear—growth is like a tree: always reaching upward, unless something holds it back.

Now co-authoring his second book on creative sales approaches, his story is a powerful example of continuous reinvention. For anyone feeling stuck or searching for motivation to make real change, this episode delivers both inspiration and actionable insight

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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Digital accountability has revolutionized customer service—and it's the best thing that ever happened.
With everyone carrying a camera and a megaphone in their pocket, businesses can no longer hide behind poor service. Yelp scores, online reviews, and viral moments now reveal the true character of an organization.

This radical transparency brings us to what customer experience expert John DeJulius calls the “Service Recovery Paradox”—the counterintuitive truth that customers whose problems are brilliantly resolved often become more loyal than those who never had a problem at all. The formula is deceptively simple: respond quickly, own the issue without deflection, and overcorrect with generosity that surprises and delights.

Take the story of a customer whose suit jacket was ruined by hair color at John’s salon. Rather than argue over responsibility or offer the bare minimum, John immediately sent a check covering the entire suit—and added a complimentary massage as an apology. The result? Not only did the customer continue her patronage, she referred 18 new clients over the next year. All from a $275 investment no traditional marketing could match. As John puts it:
“What advertising could I spend $275 on and get 18 new customers?”

His philosophy extends to the “If it gets to me, it’s free” policy, where his personal cell phone number is prominently displayed in every salon. This creates accountability among managers (since escalated complaints impact their bonuses) and shows supreme confidence to customers. Surprisingly, adding his number didn’t increase calls—it increased email feedback, as customers recognized his genuine commitment to service excellence.

So, are you treating complaints as costly nuisances—or as million-dollar opportunities to create brand evangelists?
Remember John’s advice to skeptical employees:
“Be naive, not paranoid.”
Trust your customers by default, and watch your business transform through the power of exceptional service recovery.

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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The power of necessity as a driver of innovation shines in this remarkable conversation with a tech entrepreneur who turned childhood hardship into business success.

Growing up in foster care and group homes without parents, he faced challenges most of us can’t imagine—where government assistance covered only the bare essentials and violence and negativity were daily realities.

School became his sanctuary. While many of his peers from similar backgrounds tragically ended up incarcerated, addicted, or lost to suicide, he found refuge in computer labs. Compassionate teachers, who stayed hours after closing time, gave him access to technology he couldn’t afford at home. This opportunity sparked not only technical skills but also an entrepreneurial spirit. By age thirteen, he was coding, repairing computers, and finding ways to generate income—sometimes just enough for a t-shirt he otherwise couldn’t buy.

What began as survival tactics evolved into strategic business moves. From swapping computer repairs for home-cooked meals to creating shareware security tools that helped pay for college, every step led to greater success. He pioneered managed services before "MSP" became standard industry language, built custom VoIP platforms before the technology was mainstream, and eventually expanded into cybersecurity and cloud services.

His journey is a powerful reminder that resilience, talent, and determination can turn adversity into achievement—and that innovation often begins with necessity.

Want more stories of transformation and innovation? Subscribe to our podcast and join the conversation about how entrepreneurs are reshaping the tech landscape through resilience and vision.

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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Ever searched frantically for glasses perched on your head or keys clutched in your hand? These everyday moments reflect a deeper truth about human perception: scotomas—cognitive blind spots that hide crucial realities in plain sight.

In this eye-opening conversation, we explore how these blind spots create resistance and limit our potential. We share a humbling personal story—a moment when, despite being “the boss applesauce” with all the trappings of success, failing a simple perception exercise became a spine-straightening catalyst for transformation. It wasn’t a test of intelligence but of awareness—the ability to see what’s right in front of you.

These blind spots often appear where you’re working hard but not breaking through—where familiar efforts yield the same frustrating results. They're usually rooted in outdated beliefs drawn from past emotional experiences and misapplied to present challenges. The good news? You can overcome them—through appreciative inquiry, outside perspective, and targeted exercises that turn insight into action.

We dive deep into practical strategies for uncovering what you can’t yet see—especially in those areas that keep you up at night. By replacing limiting beliefs with liberating ones, goals that once felt impossible become attainable. Just like the story we share—of rising from commission-based sales to CEO—transformation comes incrementally, as you learn to run toward the roar instead of away from it.

Ready to uncover what’s been hiding in plain sight? Listen now and discover how shifting your perception might just be your greatest competitive edge—and the key to unlocking your next breakthrough.

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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Kindness might be the most undervalued currency in our fast-paced world. This conversation explores how approaching situations with positivity can transform not just outcomes, but our entire experience.

When travel plans go awry or technology fails, our first instinct might be frustration. Yet, as personal stories reveal, treating the person behind the counter or the technician on the phone with genuine kindness consistently leads to better results. “I’ve never missed a flight,” shares one speaker, explaining how a smile and understanding attitude has gotten them onto fully booked planes—while others remained stranded.

The conversation takes a powerful turn when it shifts to perspective. A poignant story about a grandfather who spent his final hours angry over a minor workplace incident serves as a stark reminder to ask ourselves: Will this matter five years from now? The recent CrowdStrike-Microsoft incident offers another example—the technician helping you didn’t cause the problem, yet bears the brunt of customer frustration. Treating support staff with respect not only honors their humanity, but often gets your systems back online faster.

COVID taught us that we can slow down without the world falling apart. Perhaps that’s the lasting lesson we need: take a breath before reacting, recognize the humanity in others, and understand that most frustrations are temporary. Your positive attitude creates ripples far beyond the moment.

What small gesture of kindness might you offer today?

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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"Community is not about belonging. It’s about belonging to something that makes belonging matter."

This powerful distinction lies at the heart of our conversation about what genuine community means in today’s business landscape.

When businesses confuse having customers with having community, they miss the transformative power of authentic connection. True community emerges when we help others grow without constantly asking, “What’s in it for me?” The results are extraordinary—customers evolve into passionate advocates, sales conversations shift into relationship-building opportunities, and everyone thrives together.

During COVID, this spirit of community came alive through weekly support calls, where 40–60 people gathered to navigate uncertainty. These calls helped nearly 20 businesses secure PPP loans, sparked marketing breakthroughs, and even led to successful acquisitions. Today, the gatherings continue as a space where people freely exchange knowledge and offer emotional support. Initiatives like collecting donations for food banks and aiding struggling local businesses showed how small acts of kindness can ripple outward with lasting impact.

MSPs often act as “first responders of the business world,” protecting not just operations—but livelihoods. When we embrace this responsibility, our mindset shifts from transactions to transformation. The beautiful paradox? By focusing less on sales and more on service, business naturally grows. When vendors educate MSPs instead of selling to them, and MSPs champion client success over upselling, clients don’t need to be pursued—they seek you out.

Have you felt the difference between belonging to a network and being part of a true community? We’d love to hear your story. Connect with us and share how community has shaped your business journey.

Ken Patterson on LinkedIn:
https://www.linkedin.com/in/kenpatterson16

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com