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Managing an IT business demands resilience—something Paul learned firsthand through a series of staffing nightmares that nearly brought his growing MSP to its knees.

After finding his first promising technician, the pandemic upended everything. When business stabilized faster than expected, bringing that tech back proved complicated due to childcare issues and remote work distractions. Then came the real challenge: a parade of mismatched hires. One refused to adapt to company processes, another lacked both technical skills and people skills, and a third quit abruptly after realizing "how much he hated" IT work. Suddenly, Paul found himself alone again, handling all technical work while trying to run the business.

The turning point came when Paul revamped his hiring and training procedures with help from industry peers. "Hire slowly and fire quickly if they're not the right fit" became his mantra. He discovered valuable team members in the Philippines who demonstrated strong work ethic while helping manage costs. Eventually, he built a team of eight, even successfully acquiring another company that doubled his business size.

What makes Paul's story remarkable isn't just his business persistence but his unwavering positive attitude despite simultaneous personal challenges—building a house, supporting a partner through medical issues, and navigating life's complications. His philosophy? "Every day is really just a blessing... If my business goes out of business tomorrow, I'm still going to be fine." This perspective helps him see each setback as a learning opportunity rather than a disaster, maintaining his characteristic laugh even when facing his most tenured employee's resignation.

Want to approach your business challenges with similar resilience? Remember Paul's wisdom: "Everything that is a thing is something to learn on, something to get better with."

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com