EP 65: The Customer Is NOT Always Right: Customer Service, Respect, and Crusty Grits
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EP 65: The Customer Is NOT Always Right: Customer Service, Respect, and Crusty Grits
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Customer service used to feel personal. Now it feels like a transaction nobody wants to be part of. In this episode of Talking Brown Sugar, Rajah and her mom Angela break down what customer service used to look like genuine, warm, full of personality and why it's hitting so different now.
They get into the real reasons behind the shift: AI threatening jobs, wages that haven't kept up with the cost of living, and customers who are just as stressed as the people serving them. Rajah asks the big question: is the customer always right? And they both land in the same place: absolutely not.
Then Angela drops the story of the moment. A restaurant. A bowl of grits. A cook who doesn't eat his own food. And a lump that came out of the bowl whole. You're going to want to hear this one.
This episode is for anyone who's ever been on either side of a bad service interaction and wanted to understand it instead of just being mad about it.
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