In this Episode Kimberly Urbanek shares her extensive expertise with Host Dr Saba Fatima on workplace violence in healthcare, exploring its types, causes, and prevention strategies to create safer environments for healthcare workers and patients.

Kimberly Urbanek, BA, NREMTP, is an award-winning workplace violence expert, best-selling author, and nationally sought-after speaker. With over 25 years of clinical, public safety, and trauma experience, Kim is certified as a master level crisis prevention instructor, International Critical Incident Stress Foundation (ICISF) responder, Wellness Facilitator, and is the Co-founder of OPTICS, a groundbreaking, AI-driven platform for violence and risk mitigation.
Kim is dedicated to transforming how individuals and organizations understand safety and has been featured on NBC, ABC, CBS, Fox, and more. Kim empowers people to strengthen resilience, prevent violence, and cultivate cultures where safety and wellbeing thrive. Connect with her at K.Urbanek@opticshc.org.

keywords
#healthcare #violence , #workplacesafety #patientsafety , healthcare workers, #violenceprevention , #mentalhealth , conflict resolution, safety culture #workplaceviolence

key topics
Types of healthcare violence including verbal, physical, and psychological
The impact of workplace violence on healthcare staff and patient care
Signs of escalation and early warning indicators of violence
Strategies for prevention and de-escalation in healthcare environments
The role of organizational culture and leadership in safety
Legal and ethical considerations in managing violence
Training and education for healthcare staff on safety protocols
The importance of support systems and mental health resources for staff

Sound Bites
"Verbal abuse is often overlooked but is part of workplace violence"
"Most healthcare workers are five times more likely to experience violence"
"Prevention starts with recognizing early warning signs of escalation"

Chapters
00:00
Introduction to Healthcare Workplace Violence
01:56
Kim Urbanek's Background and Passion for Safety
03:52
Types of Violence in Healthcare Settings
08:02
Why Healthcare Violence Is Increasing
12:11
Different Types of Violence and Threats
16:00
Misconceptions About Behavioral Health Violence
22:06
Balancing Empathy and Safety in Care
30:07
Early Signs of Escalation and Risk Assessment
35:03
De-escalation Techniques and Communication Skills
45:00
Organizational Role in Prevention and Support
49:45
Advice for New Healthcare Workers on Safety
55:00
Building a Safety Culture and Boundaries
57:42
Closing Remarks and Final Thoughts

The views and opinions expressed in this episode are those of the guest and do not necessarily reflect the official policy or position of the 'Muted in Medicine' podcast or its host. The information shared is intended for educational and informational purposes only and should not be taken as professional advice.

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