What if veterinary care didn’t stop at the clinic door?

In this episode of Don’t Call Me Catty, we’re joined by Ellyse Bacelic-Grgic (RVT & Founder) and Jen Gibson of Felix and Fido, a platform enabling Registered Veterinary Technologists to provide in-home support following veterinary visits.

Built from a personal experience with a critically ill pet, Felix and Fido addresses a common gap in care: the transition from clinic to home.

Their model supports:

• Client compliance with treatment plans
• Better continuity of care
• Reduced stress for pets recovering at home
• New, flexible career paths for RVTs

Importantly, this work complements—not replaces—veterinary oversight.
It’s about extending care, improving outcomes, and supporting both pet owners and veterinary teams.

A must-listen for anyone interested in the future of veterinary medicine, patient care, and the evolving role of RVTs.

About Ellyse

Ellyse Bacelic-Grgic is a Registered Veterinary Technician with 18 years of experience and the founder of Felix and Fido, an at-home nursing care company that connects pet owners with credentialed RVTs for prescribed in-home support. Based in Vancouver, Ellyse has a deep love for animals and a genuine passion for veterinary medicine. She’s dedicated to fear-free, low-stress care and to helping pet families feel confident managing treatment at home. She created Felix and Fido to build a company rooted in flexibility, fairness, and real career growth for veterinary professionals.

About Jen

Jen Gibson is the Administrative Director and business partner at Felix and Fido, where she leads human resources, team support, and day-to-day operations for the company’s growing network of credentialed RVTs providing prescribed in-home nursing care. With a strong focus on continuing education and sustainable team development, Jen helps build the systems and culture that allow veterinary professionals to thrive—while ensuring pet families receive consistent, compassionate support at home.

Inspired by Ellyse Bacelic-Grgic’s contagious enthusiasm for making the veterinary world a better place, Jen is proud to be on the journey of building and growing Felix and Fido alongside her. A married mother of two, she loves spending her free time outdoors with her family, camping and hiking wherever they can.

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What actually makes a veterinary hospital work? It's not all about medicine.

In this episode of Don’t Call Me Catty, we sit down with Daniella Cox, Hospital Manager at Boreal Veterinary Centre, to talk about what really drives a successful, high-performing clinic, and why leadership, communication, and culture matter more than most people think.

Daniella shares her journey from ER tech assistant to managing a 130+ person team, and what it takes to build an environment where people actually want to come to work.

We get into:

• Why not everyone should be a manager (and why that’s okay)
• The hardest part of stepping into leadership
• How strong communication can make or break a team
• What clinics get wrong about culture and how to fix it
• How great hospitals retain staff (and support them through burnout)

If you’ve ever wondered why some clinics thrive while others struggle… this conversation is for you.

About Daniella:

Daniella has spent over a decade in emergency and specialty veterinary medicine, building her career from the ground up through roles in veterinary support, client care, and referral coordination before stepping into leadership. Alongside her career, she completed a Bachelor of Commerce in Human Resource and Business Management at MacEwan University. A reflection of her genuine passion for the people side of any organization.

HR, for Daniella, is about more than process. It’s about communication, connection, and helping people do their best work. She is driven by building collaborative cultures where teams feel supported, heard, and set up to thrive, even in the most demanding environments.

Get in Touch:

https://www.borealvet.com/

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Jillian sits down with Dr. Greg Andrews: equine veterinarian, industry leader, and founding force behind Mosaic Veterinary Partners, for a candid conversation on what it really takes to build a lasting career in veterinary medicine.

With over 37 years in practice, Dr. Andrews shares stories from the early days of equine medicine—working out of a tin shack, relying on hands and intuition before advanced diagnostics—and how those experiences shaped his approach to leadership, mentorship, and business.

But this episode goes far beyond clinical practice.

We dive into:

• Why mentorship matters (and what happens when you don’t have it)
• The biggest financial mistakes veterinarians make and how to avoid them
• Why “buy stuff” might be the most underrated advice in vet med
• The power of equity, real estate, and thinking beyond your paycheck
• Why you should never try to be the cheapest vet in the room
• How communication is often the hardest (and most important) skill to master

Dr. Andrews also shares hard-earned lessons on truth-telling with clients, building confidence early in your career, and creating a life that balances both intellectual and financial growth.

Whether you’re a student, associate, or practice owner, this episode is packed with practical insights and a few bold opinions that might just change how you think about your career.

About Dr. Greg Andrews

Dr. Greg Andrews is an Equine Veterinarian who has practiced in the Calgary area for 37 years and previously held the position of CEO at Canada’s largest equine practice, Moore Equine Veterinary Centre. In 2016, Dr. Andrews and a group of like-minded veterinarians founded Mosaic Veterinary Partners which he led as CEO until late 2022. Dr. Andrews is now involved with the Mosaic team as Executive Chairman and is proud to be ICD.D certified by the Institute of Corporate Directors.

Throughout his career, Dr. Andrews has been the President of the Alberta Veterinary Medical Association, and Western Canadian Association of Equine Practitioners, and has been involved with the Canadian Veterinary Medical Association and Equine Canada. He has served on the advisory boards of the University of Calgary’s School of Veterinary Medicine and the Western College of Veterinary Medicine. Dr. Andrews both initiated and chaired Business Infusions Ltd., a leading equine software provider, and served as Board Chairman of CNAD Ltd., a private bioinformatics/genomics company based out of Calgary and Austria. In his spare time, Dr. Andrews loves nothing more than letting nature challenge his body on his bike or skis, and is equally as passionate about challenging his mind through his board and business engagements.

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