What actually makes a veterinary hospital work? It's not all about medicine.

In this episode of Don’t Call Me Catty, we sit down with Daniella Cox, Hospital Manager at Boreal Veterinary Centre, to talk about what really drives a successful, high-performing clinic, and why leadership, communication, and culture matter more than most people think.

Daniella shares her journey from ER tech assistant to managing a 130+ person team, and what it takes to build an environment where people actually want to come to work.

We get into:

• Why not everyone should be a manager (and why that’s okay)
• The hardest part of stepping into leadership
• How strong communication can make or break a team
• What clinics get wrong about culture and how to fix it
• How great hospitals retain staff (and support them through burnout)

If you’ve ever wondered why some clinics thrive while others struggle… this conversation is for you.

About Daniella:

Daniella has spent over a decade in emergency and specialty veterinary medicine, building her career from the ground up through roles in veterinary support, client care, and referral coordination before stepping into leadership. Alongside her career, she completed a Bachelor of Commerce in Human Resource and Business Management at MacEwan University. A reflection of her genuine passion for the people side of any organization.

HR, for Daniella, is about more than process. It’s about communication, connection, and helping people do their best work. She is driven by building collaborative cultures where teams feel supported, heard, and set up to thrive, even in the most demanding environments.

Get in Touch:

https://www.borealvet.com/

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