In this episode, Bill Betts is joined by Vicky Skinner, who shares the important work being done by the Animal Focused Alliance. This organisation supports pet businesses by providing clear, reliable advice on licensing, compliance, and best practices.

Vicky explains how the Alliance was set up to help groomers, boarders, walkers, and other pet professionals raise their standards, understand their legal responsibilities, and access the right information, especially when the rules and guidance can feel confusing or unclear.

Bill and Vicky talk about the power of community and collaboration, and how working together as an industry can help shape better animal welfare policies and protect responsible business owners.

This episode is packed with practical insights into what it takes to stay compliant, improve your professionalism, and where to turn when you need trusted guidance.

You can find out more about The Animal Focused Alliance on their website here: https://www.animalfocusedalliance.co.uk/

• The Animal Focused Alliance is here to help. It offers guidance on licensing, compliance, and ethical standards.
• Clear advice matters. Pet professionals need facts they can trust – especially when laws and rules change.
• Stay informed. Understanding your legal obligations helps you avoid issues before they arise.
• We’re stronger together. Collaboration and support within the industry help raise standards for everyone.
• Resources are available. The Alliance provides access to legal advice and tools tailored to the pet care sector.
• Speak up and get involved. Being part of a wider community helps influence change and protect animal welfare.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

In this episode, Bill Betts chats with Dee Ann Allen, one of his amazing clients, about her inspiring journey from working in retail and food service to running her own pet grooming business.

Dee shares what it was like to make such a big career change and how she discovered that her real passion was working with animals. The conversation covers everything from setting the right prices to managing time better, and building a business that actually fits around your life – not the other way around.

They also discuss the lessons Dee learned from being part of the Pet Grooming Business Programme – including how to feel more confident in business decisions and how to create a better balance between work and home life.

If you’re at a turning point in your own career or just need a boost of motivation, Dee’s story is full of honest advice and practical tips that can help you move forward.

• It’s never too late to change paths. Dee moved from retail into grooming – and found her passion.
• Pricing is key. Reviewing and updating your prices helps you stay profitable and avoid burnout.
• Time management matters. Knowing how to plan your day makes running a business less stressful.
• Support makes a difference. Being part of a grooming community helps you grow faster and feel less alone.
• You don’t have to do it all at once. Dee shows that steady progress and small changes add up over time.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

In this episode, Bill Betts is joined by Jo Wallace, a passionate pet groomer, trainer, and advocate for lifelong learning in the grooming industry.

Jo reflects on her time at the Pet Pro Expo, sharing why events like these are so valuable – not just for learning new business strategies like lead generation and storytelling, but also for the community and connection they provide. She speaks about how one speaker in particular – Fanny – really stood out, and how storytelling can play a powerful role in building a strong business.

Jo also shares her personal journey – from volunteering at an animal rescue in Costa Rica, to leaving corporate life behind and retraining as a pet groomer. She explains how her background in HR and training now feeds into her grooming career, especially as she starts to offer more education and support to other groomers.

She’s also diving deeper into the world of cat grooming, and shares some helpful advice around the differences between cats and dogs – including how understanding feline behaviour is key to successful (and safe) cat grooms.

If you’ve ever felt unsure about the next steps in your business or are looking to get inspired, this episode will leave you feeling motivated and connected to the wider grooming world.

• Pet Pro Expo created real connection. Jo shares how networking with other professionals helped her grow.
• Understanding cats is essential. Grooming cats isn’t the same as dogs – you need to know feline behaviour.
• Industry events are more than talks. They give you the space to think about the future of your business.
• Jo’s journey is inspiring. From animal rescue work in Costa Rica to becoming a groomer and trainer, she brings a unique perspective.
• Keep learning. Jo reminds us that education, reflection, and peer support are key to long-term success.
• Community makes a difference. You don’t have to grow your business alone – sharing ideas helps everyone.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

In this episode, Bill Betts is joined by grooming legend Colin Taylor for an honest and insightful chat about the realities of working in the grooming industry, from customer service to burnout and everything in between.

Colin shares stories from his many years in the industry and talks about the biggest challenges groomers face today. While having great technical skills is important, he explains that how you treat your clients and communicate with them is just as vital. Grooming is about more than just a haircut. It’s about building trust, understanding people’s expectations, and creating a professional experience.

Bill and Colin also talk about the importance of setting boundaries, avoiding burnout, and taking care of yourself as a business owner. They explore how networking with other groomers, attending events, and staying active in the grooming community can help build your confidence and spark new ideas.

This episode is full of practical advice and encouragement, whether you’re just starting out or have been grooming for years.

🔗 Find out more about Colin and his products at:

https://www.colintaylorproducts.com

• Customer service is key. A great experience keeps clients coming back – not just the groom.
• Talk to your clients. Clear communication helps you meet expectations and avoid problems.
• Set boundaries. You can’t look after others if you don’t take care of yourself first.
• Community matters. Talking to other groomers can boost your confidence and help you grow.
• The industry is changing. We need to adapt – especially when it comes to shows, training, and client expectations.
• It’s more than grooming. Understanding the full pet care journey, including vets and behaviour, helps you stand out.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

In this episode, Bill Betts talks with Julie Goodall, whose story is all about adapting, growing, and finding a new path when life takes an unexpected turn.

Julie started her career in the corporate world but found herself facing redundancy. That moment pushed her to follow a new passion – pet grooming. She built a strong, successful business and learned loads of valuable skills along the way. But after facing personal challenges, Julie knew it was time for another big change.

She now works as a celebrant, creating meaningful ceremonies for people and families – and surprisingly, many of the skills she gained from grooming have helped her in this new role too.

Bill and Julie chat about what it takes to start over, how important resilience and adaptability are, and how the support of a good community can make all the difference. Whether you’re thinking about changing direction or just looking for inspiration, this episode is a great listen.

• Julie’s career journey shows how setbacks can open doors to new opportunities.
• Redundancy was the start of something better. It gave her the chance to explore pet grooming – and later, a new path entirely.
• Skills from grooming carry forward. Running a business teaches confidence, communication, and resilience.
• Networking and support matter. Mentorship and community helped Julie grow in both careers.
• It’s never too late to change. If you’re feeling stuck, there is a way forward – even if it looks different than expected.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

In this episode, Bill talks to Phoebe Harris, a client, friend and pet groomer who shares her honest and inspiring journey from starting out as a mobile groomer to now running her own successful salon.

Phoebe opens up about how little she knew about the grooming industry when she started – and how her love for animals and the desire to spend more time with her daughter Sophia, motivated her to take the leap. She talks about the challenges she faced, especially when it came to setting prices and the fear that comes with raising them.

Together, Bill and Phoebe explore how self-belief, community support, and a willingness to learn have helped her grow both personally and professionally. Phoebe also shares how getting a better handle on her finances – through saving and budgeting – has made a big difference in her confidence and stability.

This episode is full of real-life advice and encouraging words for any groomer thinking of making a big change or trying to level up their business.

• Phoebe’s story shows that you don’t need to know everything to get started – but you do need to keep learning.
• Raising prices is scary – but necessary. Knowing your worth is key to growing your business.
• Community support matters. Talking to other groomers helps you feel less alone and more confident.
• Managing your money helps you feel in control. Saving and budgeting can change your business and your mindset.
• Work-life balance takes planning. But it’s possible – especially when you set clear expectations with clients.
• A positive mindset is powerful. Facing your fears can open up big opportunities.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

In this episode, Bill explains what the Pet Grooming Business Audit is – and how it’s helping groomers across the UK get clearer on their goals, grow their business, and feel more in control.

Bill breaks down what happens during the audit, which starts with a short form you fill in beforehand. This gives Bill the chance to review your website, social media, prices, and other key details before the session – so the actual audit call can go straight into the areas where you need the most help.

During the 1-to-1 session, you’ll look at:

• Your goals – How much do you want to earn? How many days do you want to work?
• Your prices and services – Are they working for you or against you?
• Your marketing – Is your online presence actually helping you attract clients?
• Client booking systems and daily routines – Could things be more efficient?

It’s not about pointing out what’s wrong; it’s about helping you see new opportunities, make things simpler, and build a grooming business that actually works for you.

You’ll leave with a clear action plan, a recording of the session, and the confidence to move forward with your business.

And don’t forget: use code PODCAST30 to get money off your audit session!

You can book your audit here: https://petprofessionals.mykajabi.com/the-business-audit

• The audit gives you a fresh look at your business and what’s holding it back.
• You’ll get tailored advice based on your goals, not just generic tips.
• Marketing, pricing, services, systems – all of it is reviewed and discussed.
• You’ll receive a step-by-step action plan and a recording to rewatch.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

In this episode, Bill Betts talks about coaching, in particular Louise, a mindset coach who works closely with pet groomers to help them overcome common business challenges – from self-doubt to pricing nerves and burnout.

Louise often shares how our mindset – the way we think and feel about ourselves and our business – plays a massive role in how successful we can be. If you’ve ever felt guilty about raising your prices, struggled to set boundaries with clients, or put off the things you know you need to do… this episode is for you.

• Mindset makes a difference. The way you think about your business affects everything you do.
• You’re allowed to set boundaries. Saying no doesn’t make you rude – it protects your wellbeing.
• Your prices reflect your value. Don’t feel guilty for charging what your service is worth.
• Procrastination and guilt are common. But with the right support, you can work through them.
• Business is a journey. Success doesn’t happen overnight – it’s all about learning and growing.
• Community helps. Surrounding yourself with like-minded people can keep you motivated and supported.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit the website: https://petprofessionals.mykajabi.com/what-is-the-pet-groomer-programme